City : Vancouver

Category : Full-time

Industry : Finance

Employer : Sun Life Financial

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Service Manager is responsible for a team comprised of Service Representatives and Sales Assistants, who are responsible for the efficient, effective, professional and dynamic servicing of Clients and Advisors within the Vancouver Region. This role reports to the Western Service Director in Edmonton. The successful candidate requires the ability to negotiate and work with Account Executives and other internal Sun Life partners to obtain creative Client focused solutions. The manager’s primary role is to lead their team to quality client servicing by: ensuring accurate staffing, setting objectives, coaching and motivating staff to deliver outstanding service results and provide strong support to our Account Executive team. Provides guidance in problem solving, monitoring performance and controlling the expense and budgets. The role requires the ability to identify and implement change, make process improvements and monitor the team to ensure it is effective, efficient and customer focused.

What will you do?

• Management, acquisition, retention and development of staff

• Provide leadership, motivate and enhance the overall experience of the team with a focus on customer service and employee consideration

• Encourage and promotes opportunities for operational effectiveness and an efficient team environment Develop goals and objectives that align with Business Development goals

• Provide guidance and coaching to staff to ensure employees have the competencies required

• Maintains open communication with other regional offices to share new ideas and look for new opportunities to better service our clients

• Manage or participate in different projects as they arise

• Create an environment that promotes team member accountability and autonomy

What do you need to succeed?

• Strong leadership skills o Strong knowledge of Group Benefits o Excellent customer service skills

• Ability to work and demonstrate cooperation in a team environment

• High level of integrity

• Strong problem solving and decision making skills

• Results orientated

• Keen business sense/knowledge

• Excellent communication and influencing skills

• Experience in project management

• Effective negotiation skills

Notes/Unique Requirements:

• Some travel is required

• Must have valid driver’s license

What's in it for you?

· Flexible Benefits from the day you join to meet the needs of you and your family

· Pension, stock and savings programs to help build and enhance your future financial security

· Fitness and wellness programs that help you balance work and life and enjoy a healthier lifestyle

· By using Client and business needs as a guide, you will choose where you work at any given time based on the activities that you need to complete

· The opportunity to move along a variety of career paths with amazing networking potential

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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