Senior Manager, Process Improvement
City : Mississauga
Category : Regular/Permanent Finance
Industry : Retail
Employer : Walmart Canada
Position Summary...
The Senior Manager, Process Improvement is responsible for leading strategic development and execution of process improvement and innovation projects to support business objectives. This role ensures alignment with stakeholders and efficient use of resources, focusing on cost reduction and enhancing customer and operational experiences.What you'll do...
The Senior Manager, Process Improvement leads the strategic development and execution of initiatives that enhance customer and associate experience, improve operational efficiency within store‑fulfilled channels, and reduce the cost to serve. This role develops multi‑year roadmaps aligned with financial commitments, corporate priorities, and business OKRs, while providing regular progress updates to senior leadership.
The Senior Manager oversees a team responsible for end‑to‑end project delivery, from problem identification, scoping, business case development, prioritization, planning, pilots, implementation, and transition to Operations for full‑scale rollout - ensuring each initiative meets defined success metrics. Collaboration with cross‑functional teams, external partners, and colleagues in WMUS and international markets is essential for aligning strategies, accelerating delivery, and incorporating global best practices.
The role is also responsible for recruiting, onboarding, and developing team members, equipping them with the tools and knowledge needed to drive successful change. As a subject matter expert in key operational areas, the Senior Manager provides strategic guidance to partners across the business, champions customer and associate feedback to shape future strategies, and works closely with Finance and other stakeholders to build business cases and integrate ROI metrics into planning and prioritization processes.
Leadership Expectations:
Respect the Individual:
Demonstrates and encourages respect for all; builds a high-performing team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and experiences where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer experience for all; identifies, attracts, and retains the best team members.
Creates a discipline and focus around developing talent, through feedback, coaching, mentoring, and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer and company; and regularly recognizes others’ contributions and accomplishments.
Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.
Acts with Integrity:
Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Follows the law, our code of conduct and company policies, and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates. takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values.
Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Serve our Customers:
Delivers expected business results while putting the customer first and consistently applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.
Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team’s strategy.
Strive for Excellence:
Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.
L’échelle salariale pour ce poste est de 109 400,00 à 150 480,00. La rémunération sera déterminée en fonction de l’expérience pertinente.ㅤ
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Age – 16 or olderPreferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location…
1940 Argenita Rd, Mississauga, ON L5N 1P9, CanadaAre you currently a Walmart associate?
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