City : Toronto

Category : Full time

Industry : Financial Services

Employer : Interac

Head, Design

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada. 
 

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical gurus and high-performance application developers? We want to hear from you. 

Reporting to the Chief Product Officer, the Head, Design, will lead our design team in creating seamless, user-centric experiences that differentiate our products in a competitive market. You will collaborate closely with the product, engineering, and business teams to shape and execute a design vision aligned with Interac’s strategic goals. This role is pivotal in delivering innovative and visually compelling solutions that enhance our user experience, drive engagement, and simplify complex financial interactions.

You’ll be responsible for:   

• Leadership and Team Management

  • Lead, inspire, and mentor a growing team of UX/UI designers, visual designers, and researchers

  • Foster a culture of innovation, collaboration, and excellence within the design team

  • Develop team members' skills and career paths through regular feedback, reviews, and goal setting

• Design Strategy and Vision

  • Establish and drive the design vision and strategy in collaboration with the CPO and cross-functional leadership

  • Define and uphold a unified design language and style guide across all digital touchpoints

  • Translate business goals and user insights into intuitive, impactful design solutions that meet the needs of our target customers

• Collaboration and Cross-Functional Work

  • Partner with product managers, engineers, and other key stakeholders to shape product roadmaps and align design initiatives with product strategy

  • Represent the design perspective in executive discussions, providing strategic input to elevate the user experience

  • Work with data and research teams to understand user behaviors, test assumptions, and iterate on designs

• Product Design and User Experience

  • Oversee the end-to-end user experience across all digital products, ensuring a cohesive, intuitive, and accessible experience

  • Drive a user-centered design process, utilizing user research, personas, customer journey mapping, and prototyping

  • Lead the team in creating wireframes, mockups, and high-fidelity designs that enhance usability and satisfaction

• Design Process and Optimization

  • Define and refine design processes to ensure a scalable, efficient, and collaborative workflow

  • Establish KPIs and metrics for design performance, regularly assessing the impact of design initiatives on user satisfaction and business outcomes

  • Implement tools and systems to streamline design operations, such as design systems, pattern libraries, and version control

• Advocacy and Culture Building

  • Champion the importance of design and user experience across the organization

  • Encourage experimentation, learning, and cross-functional collaboration

  • Stay current on fintech industry trends, emerging design methodologies, and best practices, infusing this knowledge into the team.

You bring:

• Experience: 8+ years in UX/UI design with 4+ years in a leadership role, ideally within fintech or other tech-driven, customer-focused industries

• Technical Proficiency: Mastery in design tools with a strong understanding of front-end development principles and limitations

• Portfolio: A strong portfolio demonstrating expertise in user-centered design and delivering products that delight users and meet business goals

• Leadership Skills: Proven ability to inspire and lead a team to deliver exceptional work in a fast-paced environment

• Analytical Skills: Data-driven approach to design with an understanding of A/B testing, user research, and UX metrics

• Soft Skills: Excellent communication, collaboration, and problem-solving skills with ability to balance business needs with customer-focused design solutions

• Eligibility to work for Interac Corp. in Canada in a full-time capacity. 

Interac requires employees to complete a background check that is completed by one of our service providers.  We use this service to complete the following checks:

• Canadian criminal record check;
• Public safety verification;
• Canadian ID cross-check;
• 5-year employment verification;
• Education verification; and
• If applicable, Credit Inquiry and Social Media Check

How we work
We know that exceptional people have great ideas and are passionate about their work.  Our culture encourages excellence and actively rewards contributions with:

Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.

Core Values:  They define us. Living them helps us be the best at what we do.

Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.

Education: To ensure you are the best at what you do we invest in you