City : Surrey, BC

Category : 6429-Learning Centre

Industry : Education

Employer : Kwantlen Polytechnic University - KPU

Kwantlen Polytechnic University

KPU offers all learners opportunities to achieve success in a diverse range of programs that blend theory and practice, critical understanding, and social and ethical awareness necessary for good citizenship and rewarding careers.  KPU strives to implement initiatives that will attract, support, engage, and retain KPU’s people and create an environment where all employees see themselves as contributing to student learning.

JOB OVERVIEW: LEARNING CENTRE & SYSTEMS SUPPORT ASSISTANT

The Learning Centre & Systems Support Assistant is responsible for providing reception and administrative support, assist with tutor training and provide technical and instructional support for services and programs to the Learning Centres.

EDUCATION AND EXPERIENCE

• Post-Secondary Diploma or Degree Required
• A combination of experience and education will be considered
• Minimum of (3) three years’ experience in an administrative and educational technology support role in a post-secondary or educational industry environment

QUALIFICATIONS

• Experience working as a tutor, or with tutoring programs as a trainer or administrative support.
• Have a full command of the English language both written and oral. 
• Demonstrated ability to respond to inquiries and complaints and resolve issues in a timely and  appropriate manner. 
• Successful experience working in a confidential environment. 
• Demonstrated ability to independently draft emails and correspondence of a routine nature based on knowledge of established styles and practices.  
• Demonstrated knowledge of Windows environment and Microsoft Office suite applications, including Word and Excel, email, BANNER, and web browsers. 
• Demonstrated ability to edit and create webforms, web pages, videos including captioning, thumbnails and uploads, and other online materials.
• Experience in maintaining learning management systems and in developing e-portfolio, related web and learning platforms.
• Demonstrated knowledge of web, desktop publishing, and graphic design applications. 
• Proven ability to communicate effectively and pleasantly with students, faculty, Kwantlen Polytechnic University staff, and with members of the community. 
• Excellent interpersonal, organization, planning, coordination, problem-solving and follow up skills. 
• Ability to meet and deal effectively with people of all ages and backgrounds in an information-exchanging situation. 
• Proven ability to work both independently and within a team. 
• Demonstrated advanced organizational skills, including the ability to set priorities, plan, coordinate and follow up appropriately.  
• Experience with office supply orders. 
• Experience with numerical and statistical analysis and the ability to work with and report data.  
• Proven aptitude for exacting and precise work, including compilation of statistics for reporting purposes. 
• Demonstrated ability to create and maintain tracking systems with a high level of expertise in Excel or equivalent program. 
• Proven ability to meet changing priorities, multi-task, work to deadlines and make responsible decisions while maintaining high levels of customer service. 
• Ability to establish priorities for work assigned or accepted on knowledge of policy and practices and/or understanding of the nature of the work of the Learning Centres. 
• Have a basic understanding of Learning Centre structure and programs. 
• Experience with preparing and organizing meetings. 
• Experience with special events planning. 
• Ability to occasionally travel to all campuses. 
• Proven ability to display initiative and responsibility

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*Salary Information

Annual salary increases are based on hours worked and anniversary dates

Why Join KPU?

• Recognized as one of B.C.'s Top Employers  
• KPU is committed to actively fostering an equitable and inclusive working environment
• Hybrid environment, flexible work around core hours
• Defined Benefit Pension Plan – Municipal Pension Plan 
• Extended Medical, Dental, Short Term Disability, Long Term Disability, Life Insurance, Optional Life Insurance, Accidental Death and Dismemberment, Emergency Travel Assistance, Employee and Family Assistance Program, Teledoc
• Maternity and parental leave top-up
• Generous vacation package
• Campus work environment, outdoor sitting areas and nearby walking trails
• Campus athletic and fitness centers with a variety of instructor-led classes
• Tuition waiver program – eligible to waive tuition costs of courses at KPU equivalent to 3 credits per semester 
• Inhouse training and development
• Networking and social events such as KPU Day, Holiday Social etc.
• Intercampus shuttle
• Access to automotive, horticulture, brewery and other programs’ services
• Clubs: Jeopardy, E-sports, Ted Talks etc.
• Library and Bookstore (discounts)  
  **Benefits may vary if the position is temporary or part-time**

Please note: As per the KPU-BCGEU Collective Agreement, qualified internal applicants within the BCGEU bargaining unit are given first consideration in filling this position. Internal applicants must apply by 11:59pm on the internal closing date in order to be considered as an internal applicant. Internal applications received after the closing date will be considered as an external applicant.

Does this role sound like it was made for you, yet you don’t check every box?

We at KPU understand that experiences and qualifications may look differently for everyone and, if this job description is of interest to you, we encourage you to apply.

Note to Applicants:

Kwantlen Polytechnic University welcomes and encourages applications from equity deserving groups and diverse experiences including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2S/LGBTQIA+ community.

If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please reach out to us at humanresources@kpu.ca.

We thank all applicants for their interest in employment with KPU. Only those selected for an interview will be contacted. 

Kwantlen Polytechnic University is committed to protecting the safety and welfare of employees, students, and the general public, and upholding the reputation and integrity of the University. For this reason, final applicants will be asked to undergo a background check.