City : Brampton, ON, CA; Toronto, ON, CA

Category : Engineering

Industry : Telecommunications

Employer : Rogers

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we’re looking for:

Do you hate black boxes? Do you love to automate repetitive tasks? Do you love learning new technologies? Are you a coder who likes networking and servers?  We are looking for a candidate who will be a critical member of Service Delivery Environment / Rogers High Speed Internet team charged with operations and support of a DNS, DHCP and traffic traversing through Service Delivery IP Network. This position entails the care and feeding of a robust environment, in addition to interfacing directly with NOC, Engineering and Vendors to understand potential issues and provide remediation. The successful candidate will interact with product management and product development to understand operational requirements, implement new software components and product upgrades, and stay abreast of system performance and ultimately the customer experience. Please note that background checks are required as a condition of employment.

What you will be doing: 

• Support and Monitor Service Delivery Environment West in a 7/24 environment
• Write automation code for troubleshooting and monitoring infrastructure at scale.
• Running high availability services in a production environment.
• Document all MOPs and processes.
• Ensure effective change management discipline is used.
• Be available for On-Call duties
• Take ownership and strive to do work you're proud of. You believe in spreading (and acquiring) knowledge through collaboration
• Support a positive work environment that promotes customer service, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.

What you will bring:

• Previous experience in Server and Network infrastructure.
• Bachelors in Engineering or similar discipline.
• Experience or certification with Cloud Computing platforms like Amazon Web Services (AWS).
• Advanced knowledge with network and Internet Protocols (i.e.: DNS, RADIUS, SMTP, POP3, IMAP, HTTP, HTTPS, NNTP, NTP, NFS, SNMP, LDAP, BGP, OSPF etc.),   analysis, deep packet inspections.
• Competency in listed scripting language (PowerShell, Python, C++, etc.)
• Ability to write SQL queries
• Understanding network security authentication and authorization as it relates to network flows and the delivery of applications and services
• CCNP (Cisco Certified Network Professional).
• CISSP (Nice to have).
• CEH (Nice to have).
• Ability to prioritize and multitask.
• Excellent verbal and written communication skills with the ability to explain technical concepts in business terms
• Willingness to learn new technologies and maintain industry knowledge.

What’s in it for you?
 We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: 
Competitive salary & annual bonus :

• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.

Discounts: 

• Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores. 

Paid time off for volunteering 

• Company matching contributions to charities you support 

Growth & Development Opportunities:

• Self-driven career development programs (E.g. MyPath program) 
• Rogers First: priority in applying to internal roles of interest 

Wellness Programs:  

• Homewood employee & family assistance program  
• Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions o Low or no-cost fitness membership with access to virtual classes  
• Our commitment to the environment and diversity: 
• Work for an organization committed to environmental protection 
• Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. 
• We all bring something different, and we know what makes us different makes us great. 

This is a hybrid work position and will require you to be in office three days per week.

​To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: On Call
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Engineering
Requisition ID: 315305

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes:  Technology