City : Hamilton

Category : Full-Time Support

Industry : Education

Employer : Mohawk College

Status: Full Time

Hours: Monday – Friday, 35hours/week

Home Campus: Fennell (hybrid work arrangements available)

Rate of Pay: Payband J (Start Rate: $42.56 per hour)

Number of Positions: 2

Posting Date: September 18th, 2024

Closing Date: September 30th, 2024 at 7:00 pm EST

Preference will be given to qualified employees within the Full Time Support Staff bargaining unit, Appendix D (in the role for 6 consecutive months) and RPT employees who have passed probation at Mohawk College.

We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators, we believe it is important to act and show leadership in advancing the principles of reconciliation, equity, diversity, and inclusion in our community.

Job Summary

The Exchange and M365 Administrator | Cloud Engineer is a member of a team of Infrastructure Specialists holding a specific focus on the technical implementation and delivery of projects related to on-premises Exchange, Unified Communications, Server Systems, Microsoft M365, Microsoft Azure, and potentially Amazon Web Services where required.

The engineer role will work closely with infrastructure staff, architecture services, IT Security, and project deliver teams to support the design, discovery, exploration, and delivery of new technologies and capabilities that support the College’s business environment.  The role will contribute to the development of M365 services, cloud policies, standards and procedures, and further build structures and technology to support governance and oversite of cloud technologies while delivering quality projects with a focus on availability, security, privacy, and delivering an exceptional user experience to the College community.

To be compliant with the Acceptance of Payment Card Policy and PCI Requirements, this position is required to provide a Police Check prior to the commencement of employment.

What you’ll be doing:

Project Delivery

•  Support implementation and ongoing administrative operations of Microsoft 365 environment, Exchange E-mail, Teams, SharePoint, OneDrive and other Microsoft Cloud applications.
• Creation of scripts, other automation techniques and tools to provide automated playbooks to simplify complex and repetitive tasks.
• Migration of mailboxes from on-premises Exchange server to Exchange online.
• Automating and executing Office 365 procedures utilizing Windows PowerShell.
• Work collaboratively with project teams and provide technical knowledge, expertise, and guidance to Management, Architecture Services, Infrastructure Specialists, and Project Deliver Leads on the technical implementation of Server and Cloud Systems.
• Deliver on technical implementation of Private, Hybrid, and Public Cloud technologies that support enhancing business capabilities and services to the College.
• Directly participate in the delivery and ongoing support of Unified Communications with Microsoft Teams replacing Microsoft Lync and legacy telecommunications technologies.
• Directly participate in the delivery and ongoing support of M365 features and functionality including OneDrive, Microsoft Teams, Exchange on-prem and online, SharePoint Online and maximizing College value by rolling out Microsoft A5 Cloud Licensing components.
• Work collaboratively to deploy Desktop as a Service and prepare support material for ongoing operations.
• Contribute to and review project plans and designs related to Private, Hybrid, and Public Cloud technologies.
• Deliver quality technology systems aligned to Architectural Principles with Security and Privacy inherently built in by design and implementation.
• Ensure that Security, Availability, and Event Monitoring technology is configured for new platforms or services.
• Ensure that new capabilities have Disaster Recovery plans associated and built.
• Develop scripts related to the provisioning of services, user accounts, cloud platforms, and ongoing maintenance tasks introduced by projects.
• Design self-healing and fault tolerant services.
• Understand and support the deployment of loosely coupled distributed applications.
• Leverage, deploy and support best practice designs related to APIs.
• Preventative maintenance activities are performed and verified.
• Ensure tickets assigned have been completed according to the SLA.
• Provide exceptional customer service in response to requests made by facility, administrative and support staff, and vendors.
• AD and Azure account, lifecycle and license management.
• Maintain, support and troubleshoot Active Directory and Azure Active Directory including but not limited to user objects, group policies, organization units, and login scripts.
• Manage Single Sign On And MFA Solutions.

Environment Support

•  Directly support the ongoing transition of new projects, capabilities, and services and focus on developing knowledgebase articles, support articles, and public or internal reference documentation for new services.
• Work collaboratively with IT Service Management and Service Desk teams to make sure that documentation is well written, understood, and communicated and that Services published are up to date, accurate, and have Self-service functionality where applicable.
• Support customers with any migration related issues from a Tier 3 perspective in a 3 tier operating model.
• Configure, tune, and maintain newly deployed systems in collaboration with Infrastructure Specialists.
• Monitor performance of new capabilities.
• Monitoring Office365 Tenant for any major change or Outages and proactively updating Service Desk & IT Management.
• Ensure that Disaster Recovery functionality works as designed and implemented.

Training Delivery

•  Prepare and deliver training material for new and existing capabilities and services for Information Technology, and the College Community with the consideration for both in person, hybrid, and online training modalities.

Research, Learning, & Exploration

•  Explore new opportunities and technologies related to current and upcoming projects to ensure that the College is aware and prepared to execute on the planned initiatives.
• Researching emerging leading-edge technology trends in preparation for eventual implementation by the college through pilot projects, one-of-a-kind product testing, prototypes, formal courses, independent research, collaboration with peers at other colleges and reading of journals.
• Understand College Architecture, Privacy, and Security requirements and explore how initiatives can be aligned to these over-arching demands.

Other duties as assigned.

What you’ll bring to the role:

•  3-year diploma/degree in Computer Science or an equivalent combination of education and experience.
• At least 5 years working within a Technology Function at a Higher Education institution or similar where project delivery, collaboration, and on the job learning were leveraged to deliver enterprise projects.
• Microsoft 365 applications and services.
• Security and compliance features in Microsoft 365.
• PowerShell scripting for automation and management tasks.
• Migrating mailboxes from on-premise to Exchange Online.
• Migrating Skype for business to Teams.
• Problem-solving and communication skills.
• Demonstrated commitment and understanding of human rights, equity, diversity, inclusion, and accessibility.
• The ability to communicate and work effectively with diverse students, employees, and communities.

What we offer:

•  Defined Benefit pension plan (CAAT) with contributions matched by Mohawk College.
• 93% top up of maternity and parental leave pay for 52 weeks.
• Progressive vacation plan starting with 15 vacation days plus annual holiday closure.
• Access to Employee Family Assistance Program including counselling services, financial literacy services, nutrition advice and more.
• Comprehensive benefits package including health, dental, vision, paramedical services (massage therapy, acupuncture, naturopath, psychotherapy and psychology), short-term and long-term disability.
• Ability to take courses at a reduced rate for employees and dependents.

To find out more about working at Mohawk College, please visit https://www.mohawkcollege.ca/about-mohawk/careers-at-mohawk

We are committed to reconciliation and nurturing an inclusive, diverse, equitable, and accessible (IDEA) environment for everyone who learns and works at Mohawk College. We welcome applications from racialized persons, women, Indigenous people, persons with disabilities, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of ideas.

The College is committed to fostering inclusive ad barrier-free recruitment and selection processes. If you require accommodation during any stage of the recruitment process, please contact Human Resources.

To learn more about Mohawk College’s commitments, please visit the Mohawk College strategic plan webpage: https://www.strategicplan.mohawkcollege.ca/