City : VERNON, British Columbia, Canada

Category : Customer Service | Client Advice | Sales

Industry : Financial/Banking

Employer : RBC

Participates in and supports the operational activities of a business unit. Applies experience and complete working knowledge of the job and policies/practices to perform a combination of routine tasks and varied administrative/operational assignments.

Are you 2-3 years away from graduation and plan to pursue a career in banking? We are looking for a Student Intern at our Village Green Mall branch!

In order to be eligible for this 4-month Student position, you must either:

• Be returning back to school after the work term ends
• If you are not returning back to school (i.e., are graduating in Dec. 2024), you must require the work term as a mandatory component to in order to graduate successfully.

What is the opportunity?

Open the door to the first of many opportunities at RBC and experience the challenges and rewards of working in the financial services industry. If you have the drive to deliver exceptional customer service, you can build a great career with us and gain progressive learning opportunities year over year through our Internship Program.

You will gain foundational skills as a Client Advisor, the face of RBC. You work on the front lines, serving clients, carrying out transactions, solving problems and spotting sales opportunities. This is an important role providing advice to clients and finding solutions that meet their individual needs.

What will you do?

• Serve clients by delivering exceptional customer service through completing transactions, engaging in needs-based conversations, and communicating with clients throughout the branch
• Identify needs and provide tailored financial advice and solutions to clients, when possible, at the point of first contact
• Contribute to team sales results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions
• Understand & resolve client concerns, where possible, at first point of contact
• Educate & assist clients with using RBC digital capabilities
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions

What do you need to succeed?

Must-have

• Proven customer service skills- Drive and self-motivation, as well as excellent communication skills and emotional intelligence- Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
• Personal flexibility to work a variety of hours including evenings and weekends- Eagerness to learn and determination to succeed

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Excellent career development and the potential to return each summer for progressive opportunities until graduation
• A world-class training program in financial services
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team

Communication, Computer Literacy, Detail-Oriented, Interpersonal Relationships, Listening Effectively, Personal Development, Personal Initiative, Teamwork

Additional Job Details

4900 27 ST:VERNONVERNONCanada37.5Full timePERSONAL & COMMERCIAL BANKINGStudent/Coop (Fixed Term)Salaried2024-11-182024-11-24

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment