City : Edmonton, Alberta

Category : Sales & Customer Service

Industry : Insurance

Employer : Intact Financial Corporation

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.  

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise. 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

👉 We are looking for Sales and Customer Service Associates to join our growing team! 

If you’re passionate about helping others and are known for your excellent communication and people skills, we may be a good fit! As a Sales & Customer Service agent, you’ll become a trusted advisor in helping Canadians protect the things they care about.  

We’ll provide you the mentorship and training as you pursue your career goals, and your success will be recognized with our annual bonus plan and accelerated career path which will provide you with an opportunity for promotion after six months in the role. 

Ready to take the driver’s seat in your career? Join our team and see how the sky’s the limit. 

The start date for this hybrid position is January 27, 2025 and will be based out of our Edmonton office.

What you'll do here: 

• Selling belairdirect's insurance products by playing a key role in providing the best possible protection for our clients' most valuable assets by advising them to make informed choices, answering their product questions and advising on next steps  

• Analyze customer needs and promote and cross-sell products and services  

• Accept and process changes in payment methods 

• Handle phone and email inquiries from existing clients in a professional and timely manner 

What you bring to the table: 

• Minimum one year of customer service experience   

• Strong sales experience preferred

• A natural communicator and understand how to listen and empathize with others  

• Tech-savvy and comfortable working between different systems  

• Ability to multi-task and stay cool under pressure  

• Willingness to complete the provincial exam to obtain your insurance license   

• No Canadian work experience required however must be eligible to work in Canada  

This role requires you to:

• Be available to work Monday to Friday between the hours of 8:00am - 8:00pm and Saturdays from 8:00am - 5:00pm 

• During the first year with us, you will be required to work every Saturday. After the 12 months, they will be in 1 of 5-week rotation.

• During the first year with us, we will ask you to work on statutory holidays and you will be compensated according to labor standards. 

1 million reasons to work at belairdirect

#LI-Hybrid

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.