Arrears Clerk – West Regional Office
City : Toronto/Downtown
Category : West Region
Industry : Real Estate and Rental and Leasing
Employer : Toronto Community Housing Corporation
What we offer
In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:
- Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
- Minimum three (3) weeks of paid annual vacation days, increasing with years of service;
- Four (4) paid personal days;
- Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
- Health and dental benefits;
- Employee and family assistance program;
- Maternity and parental leave top up (93% of base salary);
- Training and development programs including tuition reimbursement of $1500 per calendar year;
- Fitness membership discount.
Make a difference
Do you see yourself working for one of the largest social housing providers in North America that is dedicated to improving the lives of its residents? Are you a dynamic, service oriented individual who is eager to learn and expand on current skill sets? If this sounds like you, then we have an opportunity you won’t want to pass up!
Reporting to the Manager, Tenancy Management, the successful candidate will provide clerical and statistical support services within the Operations Division.
What you’ll do
- Reviews materials, information and established document requirements; refers unusual matters or queries requiring attention to the Landlord Tenant Board Tribunal Process Administrators or equivalent
- Reviews files for completeness of specific documents and verifies the accuracy of Rent Geared of Income (RGI) calculations while identifying mistakes and/or miscalculations
- Resolves discrepancies by contacting the client or by consulting with the Landlord Tenant Board Process Administration; returning incorrect arrears documents to the OU for re-service
- Tracks, maintains and logs information into an existing database when necessary (for example enters dates, tribunals, names of files, Operating Unit Managers, etc.)
- Applies arithmetic processes when required, including the use of fractions, decimals, ratios and percentages in the preparation and typing of legal documents for filing at the Landlord Tenant Board
- Completes preparatory work on documents and forwards to Board Administrator or designate for signature
- Arranges for service of Board documents in a timely manner and ensures completion of relevant certificate of service
- Verifies status of tenants’ accounts, as required
- Logs in/out all eviction files received
- Assists with tracking eviction files at every stage of legal proceedings and subsequently compiles statistics
- Assists with preparing lists of matters scheduled for eviction processes
- Contacts the Sheriff’s Office to obtain filing fees and prepares cheque requisitions for evictions
- Advises Operating Unit and/or Accounting Unit of filing fees to be charged to tenants’ accounts
- Assists with processing cancellations of legal actions against the tenants and advising the Board and Sheriff’s Office as required
- Prepares Landlord Tenant Board hearing lists and Sheriff’s eviction lists, and e-mails to Operating Unit Managers and Board Process Administrator
- Prepares writs of seizure and sale by completing a template document (e.g. regarding judgments from the court or tribunal)
- Responds to telephone enquiries (e.g. OU Managers questions regarding file status; verifying required information on the Tracking System; using judgment in referring specific questions to Board Process Administrators, etc.)
- Generates regular and ad hoc reports as required
- Opens, sorts and distributes mail
- Files and retrieves Board applications, Sheriff’s documentation and Writs of Seizure and Sale
- Updates tenant’s electronic legal account with current status, when required
- Coordinates the application dates for hearing of arrears cases
- Renews Writs of Seizure and Sale regularly while maintaining a bring forward system
- Emails reports and types correspondence on as required basis
- Assists with the maintenance of the office filing system (e.g. preparing folders, cutting document files after specified time; arranging for storage; arranging for file transfers to the Records Centre for storage, arranging file retrievals and returns, etc.)
- Assists with purging files for third party information, closing files and returning any documents to the appropriate area
- Faxes, photocopies and arranges for courier service
- Performs other related clerical duties as assigned by the Landlord Tenant Board Process Administrator or management personnel
- Controls, monitors, balances and replenishes petty cash fund
- Orders and maintains office supplies
- Provides assistance to other Arrears Clerks during peak periods and provides back-up support in absence of another Arrears Clerk
What you’ll need
- Demonstrated experience utilizing computer software packages such as MS Word, Excel, Simply Accounting, and database applications to prepare correspondence, data entry and reports generation
- A basic understanding of the Landlord Tenant Board process in order to perform various tasks relating to the processing of rent arrears files
- Familiarity with the Residential Tenancies Act in order to facilitate the arrears collection process
- Analytical and problem solving skills to deal with the rent collection process
- Knowledge of general office procedures and some understanding of Housing Services Act , Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) and rental housing and tenant protection program delivery in order to provide clerical support to RTA Unit
- Knowledge of basic accounting principles and/or an aptitude for working with numbers is an asset
- Proven experience as a good responsive listener with the ability to explain and answer questions in a clear and concise way
- Proven experience providing a welcoming, respectful and accessible climate and services to a diverse population of internal and external customers
- Ability to work both independently and in a team environment.
- Ability to recognize and resolve conflict in a way that respects the dignity and human rights of individuals and groups
- Organizational skills to function within a high volume environment, and to adhere to strict deadlines
- Some familiarity with regulations and legislation governing social housing in Ontario and ability to learn specific policies
What’s next
Once you apply, we’ll review your resume and cover letter to determine if your skills and experience match the qualifications for the role. Only qualified candidates will be contacted to move forward in the hiring process. If you are contacted, the process will include one or more interviews and/or assessments and reference checks.