City : TORONTO, Ontario, Canada

Category : Operations

Industry : Financial/Banking

Employer : RBC

What is the opportunity?

The Investment Counsellor Services (ICS) Cash Preparation Group is a team of administrators responsible for the timely acceptance, validation and preparation of client instructions before delivery to the Cash Processing Teams for execution.

In this role, you will work proactively and collaboratively with other business units and client-facing teams to ensure delivery of positive, client-centric outcomes. Your role involve servicing an assigned group of accounts in accordance with client-specific desk operating procedures. It also requires investigation and tracking of issues or queries relating to the processing of instructions by the team. In addition, you will ensure that ICS segment specific requirements are met as well as all related RBCIS policies and procedures.

What will you do?

• Ensure timely and accurate acceptance, validation and preparation of client instructions before delivering to Cash Processing Teams
• Create, review and, where needed, update desk operating procedures and identify and resolve reoccurring problems to ensure corrective actions and proper procedures are put in place
• Ensure compliance with all policies and procedures currently in place, and identify any gaps in processes that might increase risk and highlight to management for remediation
• Ensure second level review is completed on identified processes within the team and issues or potential problems are immediately escalated to management for resolution
• Develop an understanding of assigned clients and their unique requirements, processes and structures and ensure continuity of client service by providing colleagues with ongoing cross-training on accounts and bespoke processes
• Share knowledge with team members to assist in the resolution of more complex problems
• Contribute to the success of the department by supporting and assisting other team members in meeting daily deliverables
• Validate client instructions against pension plan specific processes and procedures and identify instructions that fall out of normal scope for escalation

What do you need to succeed?

Must-have

• Strong working knowledge/experience in the financial services industry, specifically in custody and ICS client segment
• Demonstrated ability to work successfully in a fast-paced environment
• Proven client service skills
• Issues escalation and resolution skills
• Ability to communicate effectively with stakeholders
• Solid organizational and time management skills
• Detailed oriented
• Proficiency in MS Office including experience using Excel macros

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate
• Opportunity to obtain hands-on experience throughout your role
• Working with an exciting, close-knit, supportive & dynamic group
• Opportunity to collaborate with other business segments within the bank
• Excellent career development and progression opportunities
• A comprehensive Total Rewards Program including bonuses and flexible benefits
• Competitive compensation

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTORONTOCanada37.5Full timeWEALTH MANAGEMENTRegularSalaried2024-11-192024-11-26

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above