City : Ottawa, ON, Canada

Category : Full time

Industry : Higher Education

Employer : University of Ottawa

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Job Type:

Employee

Duration in Months (for fixed-term jobs):

9

Job Family:

IT Infrastructure and Systems

# of Open Positions:

1

Faculty/Service - Department:

IT Service Management

Campus:

Main Campus

Union Affiliation:

UOITP

Date Posted:

November 14, 2024

Applications must be received BEFORE:

November 25, 2024

Hours per week:

35

Salary Grade:

UOITP Grade 12

Salary Range:

$101,788.00 - $126,559.00

About Information Technology:

Information Technology is a dynamic and collaborative environment. We are focused on prioritizing and optimizing technological investments that facilitate the best student experience, as well as the activities of faculty, researchers and staff. Our greatest strength are the people working with us. People like you, professionals eager to flex their intellectual muscle and achieve new heights in their career. Working here gives you access to a great IT environment, rich with a diverse range of platforms, products, and services. This is a place where innovative ideas are welcome.

In a nutshell: working here is challenging and rewarding. It’ll bring out the best of you. We want people that have the drive to advance IT in higher education. We have the technologies to keep your inner fires burning, and benefits that can help you sustain a better lifestyle. And all this minutes away from gyms, the Byward Market, downtown, and the Rideau Canal at lunch time for runners and skaters.

Position Purpose
Reporting to the Senior Manager, Information Technology, the incumbent works at the highest technical level to ensure that systems are in place (hardware, software, data, processes and best practices) to support the University’s business objectives. Is involved in all phases of systems analysis, the planning of system development and the technical design University wide. The systems impacted include large scale mission critical systems. The position has large latitude in setting priorities and is responsible for the business implications of the application of technology for the current and future business environments. Works with minimum supervision and acts as a specialist with a deep knowledge of complex technologies to enable and support critical University-wide systems and the supporting technologies. 

In this role, your responsibilities will include:

• Planning, Design and Deployment: Provides subject matter expertise on operating system software and proposes new applications based on the functional analysis of requirements for project scope. Creates and implement complex designs involving multiple technologies. Designs end-to-end business system solutions in a complex application and technology environment. Is responsible for disaster recovery planning and implementation during the design phase.
• Integration and Installation: Ensures overall information systems integration, validation and verification aligning the projects with the business and IT strategies. Plans for the installation of new hardware, from a software perspective, by determining what software changes are required to run the new hardware and implementing them. Leads the installation, configuration and maintenance of complex hardware including, but not limited to reviewing message logs, requesting new firmware (hardware function), reporting hardware bugs, and installing network components.
• Operations: Manages the execution of operating system software and implement or direct the procedures including installation, customization, modification, testing, monitoring, and maintenance of selected operating system software. 
• Recommendations: Endorses the use of specific technology to senior management to improve the effectiveness or efficiency of the faculty/service's systems. Advises senior management on major technology investments that are significant in scope (guiding the technical direction of the institution for many years) and monetary investment (often several millions of dollars).  Recommend equipment, special features and quantities to be purchased and/or leased.
• Analysis: Validates data to make recommendations for optimizing the operating systems.  Performs analysis of disaster recovery plan and recommend additions, changes and deletions to procedures that are required to execute the plan.

What you will bring:

• University degree in Computer Science or Information Technology or a related field or an equivalent combination of education and experience.
• Minimum 10 years of experience in a complex and diverse IT environment.
• Advanced knowledge of large-scale software roll-out and maintenance best practices and tools (enterprise level), for example, Microsoft System Center Configuration Manager (SCCM) or Intune.
• Knowledge of basic data security and access principles as well as of administration of business strategies in an educational environment.
• IT service management knowledge and experience in an enterprise setting.
• Extensive experience in IT service management software use and management and ITIL best practice implementation.
• Experience in business process and service catalogue analysis, modelling and implementation (automated).
• Experience in project management with understanding of associated governance structures in a university environment.
• Experience managing employees and teams.
• Ability to set priorities for own tasks while supporting own employees, to deliver high-quality results within required deadlines.
• Analytical skills to diagnose and repair server infrastructure and related application problems.
• Ability to flourish in a team-oriented environment working with the different members of the IT community.
• Leadership skills with ability to supervise and mentor other IT professionals.
• Bilingualism — English/French (spoken and written).

#LI-Hybrid #LI-DP1

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa: 

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.