City : Toronto, Ontario

Category : Full time

Industry : Business Support

Employer : Shoppers Drug Mart®

Referred applicants must not apply directly to this role. All referred applicants must use their unique referral link generated when they are referred by an existing colleague.

Location:

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.  We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

The Senior Manager, Pharmacy Experience Optimization will play a pivotal role in transforming the pharmacy experience through data-driven insights and continuous improvement initiatives. This position focuses on analyzing operational data to uncover trends, developing actionable plans, and implementing optimization strategies. Collaborating closely with cross functional teams, this role ensures the delivery of an exceptional pharmacy experience for both patients and staff.

What You’ll Do:

· Act as an Operations Subject Matter Expert (SME), utilizing quantitative and qualitative data to identify improvement opportunities for pharmacy experience.

· Lead workflow measurement initiatives by creating site plans and coordinating data needs with analytics teams.

· Build and manage documentation to highlight actionable steps for improvement and track effectiveness at a store level.

· Develop comprehensive measurement methodologies for new initiatives, ensuring stores receive the support needed for sustained success.

· Define and implement a Balanced Scorecard, tracking workflow adjustments, incentive impacts, and overall operational efficiency.

· Guide workflow efficiencies by aligning team efforts with best practices in pharmacy operations.

· Provide actionable insights to field and operations teams to support ongoing improvements and strategic decision-making.

· Conduct analysis on site-specific challenges, working closely with stakeholders to design data-backed solutions.

· Collaborate on ad hoc projects aimed at addressing unique pharmacy needs and optimizing patient and staff experience.

What You’ll Need:

· Bachelor’s degree in Industrial Engineering, Operations Research, or a related field; advanced degree is a plus.

· Extensive experience in analyzing and optimizing workflows, with knowledge of Six Sigma, Lean, or other efficiency methodologies.

· Strong business acumen, particularly in understanding pharmacy operations, financial performance, and market dynamics.

· Proven analytical skills with the ability to translate data into actionable insights and strategies.

· Excellent problem-solving abilities to identify and address complex operational issues.

· Experience in program measurement, including setting benchmarks, tracking improvements, and evaluating impact.

· Strong communication skills for translating data insights into clear, actionable plans for field teams.

· Proficiency in developing and implementing data-driven improvement programs.

· Ability to collaborate effectively with cross-functional teams and manage multiple projects in a dynamic environment.Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national

brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Type of Role:

Two Year Contract

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.   Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture.  We believe great people model our values, are authentic, build trust and make connections. 

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. 

Employment Type:

Type of Role:

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.