City : Dieppe, New Brunswick

Category : Claims

Industry : Insurance

Employer : Intact Financial Corporation

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.  

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise. 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We’re looking for a Unit Claims Manager, Auto , to join our growing team in our Dartmouth, NS Office!

What you’ll do here:

• Directs and coordinates the activities of the adjusters related to the processing of claims in order to achieve objectives in terms of commitment, management of excess costs, efficiency and customer service.
• Contributes to the achievement of corporate and regional objectives by measuring team performance, ensuring quality of claims handling, level of compliance with standards, procedures and productivity.
• Manage the activities of his/her team by organizing, planning and controlling the optimal use of human, financial and material resources according to the budget, while promoting teamwork and guiding their technical training.
• Participate in the improvement of operational processes.
• Make decisions for his/her team regarding the processing of claims and the payment of indemnities in accordance with company standards.
• Promote the brand image and business principles to partners.

What you bring to the table:

• Experience in Property & Casualty Insurance.
• Proven ability to lead, coach and mentor staff to achieve results and exceed targets.
• Experience in claims handling is considered an asset.
• Excellent communication skills and demonstrated ability to build collaborative relationships with all levels of the organization.
• Positive attitude while adapting to changing priorities and taking ownership of work
• Experience in a contact centre environment would be an asset.
• Excellent communication and interpersonal skills with all levels of staff and customers.
• Willingness to immediately enroll and complete Charted Insurance Professional (CIP) designation.
• University Degree or any combination of training and experience deemed relevant for the role.

#LI-Hybrid

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.