Site Reliability Engineer
City : CALGARY, Alberta, Canada
Category : Technology | Analytics | Research
Industry : Financial/Banking
Employer : RBC
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Job Title
Job Description
WHAT IS THE OPPORTUNITY?
The Branch Performance & Resiliency Group within the Business, Operations Support & Resiliency Team for Wealth Management Technology Solutions is responsible for application performance and resiliency for the Wealth Management Business. This is accomplished by helping WMTS teams set up monitoring for their applications and by supporting teams through the incident, problem and change management process. In this role, you will be responsible for configuring and operating key Application Performance Monitoring Tools used in WMTS. You will support and provide consultation to teams on the effective use of these tools to reduce time to restore services during an incident, to perform quality root cause analysis when troubleshooting problems and for identifying issues associated with changes deployed to production. Ultimately, this contributes and facilitates the minimizing of risk and impact to the IT environment.
WHAT WILL YOU DO?
Manage and support monitoring tools used by the Application Teams within WMTS (Wealth Management Technology Solutions)
Work with necessary stakeholders to mature processes and ensure ITSM processes are effective and understood.
Ensure that the ITSM process aligns with business needs and goals
Identify and communicate problems/issues through effective status reporting to management
Coach and educate user community on ITSM content quality
Manage and update any Service Management records related to changes, not limited to, but including incidents, problems, requests, outages, knowledge, asset and configuration (including attributes and relations) as required.
Enforce compliance of the Enterprise Change Management Policy and Procedures
Lead Wealth Management Change Review Board Meetings to review and approve IT changes
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WHAT DO YOU NEED TO SUCCEED?
Must have:
Experience with Application Performance Monitoring Tools such as Dynatrace and Aternity/Riverbed
Knowledge of SRE (Site Reliability Engineering) concepts
Undergraduate degree coupled with change management experience evaluating and approving changes.
Experience with ITSM Tools such as Service Now.
A strong understanding of technology and/or financial services industry.
Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.
Demonstrated ability in written and oral communication skills along with strong presentation skills. Ability to determine the information and communication needs of the stakeholders and project.
Excellent communication skills: ability to deal with key partners across the organization: Business, Operations, Application Development and Maintenance Teams, Infrastructure Teams
Nice-to-have:
Wealth Management Knowledge
Experience in a matrix environment, such as a large, publicly traded corporation
Ability to facilitate between and influence key decision makers
Strategic thinker with excellent interpersonal skills to work across functions and businesses
WHAT's IN FOR YOU?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work
Job Summary
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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