City : Ottawa

Category : Hourly Direct Hire

Industry : Recruitment/Staffing

Employer : The Adecco Group

Adecco is currently looking for a Service Repair Technician associate to assist our client in the East-end of Ottawa, ON. This is a permanent role with long-term growth potential. Our client strives to be an employer of choice, to attract and retain top talent, and to provide a safe and positive work environment for all its team members.  

Responsibilities:

• Estimation and completion of repairs, including proper identification of SKU’s and parts needed

• Processing of service work orders, logging, tracking, follow-up.

• Provide over the counter repairs for Brand name tools.

• Provide technical assistance to distributors/end users/staff

• Process customer requirements, parts, accessories, product through POS terminal and internal computer network (SAP/MGV)

• Provide parts identification, product application, product information to customers

• Verify and administer warranty on products through date codes, parts condition identification

• Inventory control - ordering of parts and product SKUs to maintain service levels at established inventory turns

• Ensure courteous, knowledgeable, and efficient service to all customers to maximize 100% customer satisfaction.

• Coordinate and follow up with customer parts and tool orders

• Make day-by-day operational decisions, and co-ordinate all processes such as cash controls; returns; warranty; paper routines, to comply with internal audit standards.

• General service Branch opening and closing responsibilities including cash registers and computers

• Assist with shipping and receiving within the Branch and other duties

• Other Duties as assigned

The Service Repair Technician must meet the following mandatory requirements:

• Must hold a at least a Secondary School Diploma or GED;

• 1+ year’s experience working as a service repair technician

• Availability to work within 7:00 – 17:00 Monday to Friday;

• Written, Oral and Spoken communication skills in English;

• Strong attention to detail and data reporting skills;

• Compressor repair experience on equipment an asset;

• Knowledge of cash registers and computers, especially Microsoft Office, an asset;

If you are interested in applying to our Service Repair Technician position, please submit your resume as soon as possible by clicking on the 'Apply with Adecco' button.

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