City : Ottawa, Ontario, Canada

Category : Engineering

Industry : Telecommunications

Employer : Ciena

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

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Ciena’s Navigator Network Control Suite delivers an extensive suite of applications that offer AI-assisted, closed-loop automation to operate and optimize our customers’ multi-layer IP and optical networks.

We are looking for a UX Designer with 4+ years of professional experience to join our UX team.  Do you have a track record of creating exceptional user experiences that make enterprise users successful?  Are you excited to learn about and design for a complex domain?  Are you an experienced practitioner of user research techniques and furthermore, are you passionate about using these to ensure you’re on track to drive user-centered experiences?  If so, we have a great opportunity for you to develop your career with us!

How you will contribute:

In joining our team, you will play a pivotal role in creating powerful, yet easy-to-use enterprise products.  You will:

• partner with Product managers, Solution architects, Developers, Subject Matter Experts and System engineers to understand and specify detailed requirements, design end user workflows, and produce detailed UX specifications that will delight users
• leverage your experience with research, analytics, and user validation techniques to help the team gather insights and validate design decisions
• create wireframes, interactive prototypes, and visual designs that effectively communicate your design concepts, based on user research insights
  • work closely with developers to ensure the feasibility and successful implementation of your designs
  • Advocate for user-centered design principles and ensure that the user remains at the center of all design decisions

• be comfortable working in a cross-functional team – not everyone will “speak” UX design – you’ll need to be an effective communicator with a variety of stakeholders
• promote UX consistency across different interfaces in our portfolio

What Does Ciena Expect of You? 

• Initiative – You’re a self-starter who works with limited direction and is committed to delivering against aggressive deadlines. 
• Communication expertise – you possess the ability to influence and tailor your message and ideas to the audience to ensure understanding and agreement, from internal stakeholders to external customers
• The flexibility to work independently and as part of a broader team – you thrive equally in a multi-disciplinary team environment and when working independently 
• Relationship builder – with an ability to influence, you’re able to quickly develop trusted connections and get work done across multiple groups and sites
• Agility – you are readily able to make key decisions and manage competing and ever-changing priorities 
• A commitment to innovation – you stay on top of the market and competitive developments and are always keen to formulate new ideas and problem solve

The Must-Haves:

• 4+ years professional experience working in the field of User Experience Design
• Degree in Interaction Design, Human-Computer Interaction, or a related field
• Proven experience as a UX Designer, with a strong portfolio showcasing your design process and the impact of your work on customer-facing enterprise products
• Proven track record of using user research, analytics, and user validation techniques to drive design decisions
• A solid grasp of user-centered design, planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and designing for accessibility
• Strong communication and collaboration skills, with the ability to effectively present and articulate design concepts to stakeholders
• Proven experience in UX design for enterprise applications (e.g. telecom, utilities, manufacturing, or health care)
• Proficiency in design and prototyping tools such as Sketch, Adobe XD, Figma, Axure, or similar
• Experience working in an Agile development environment is a plus
• Knowledge of HTML, CSS, and coding principles is a plus

If you are a talented UX Designer with experience in research, analytics, and user validation techniques, looking for an exciting opportunity to make an impact in the world of enterprise products, working with a talented cross-functional team in a fascinating domain, we would love to hear from you.  Apply now!

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