Senior Technician, Audiovisual and Educational Technologies
City : Ottawa, ON, Canada
Category : Full time
Industry : Higher Education
Employer : University of Ottawa
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Job Type:
EmployeeDuration in Months (for fixed-term jobs):
N/AJob Family:
Technical Support# of Open Positions:
1Faculty/Service - Department:
Educational Technologies SupportCampus:
Main CampusUnion Affiliation:
UOITPDate Posted:
April 18, 2024Closing Date:
April 29, 2024Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above
Hours per week:
35Salary Grade:
UOITP Grade 09Salary Range:
$69,893.00 - $86,899.00About Teaching and Learning Support ServiceAt the Teaching and Learning Support Service (TLSS), our work in the fields of university education and techno-pedagogy is two-fold: we support the efforts of faculty members so that their teaching methods are more engaging for the student population. Our faculty support allows students to receive a flexible, high-quality education and to benefit from the appropriate use of technology, both of which have a direct impact on the student experience at the University of Ottawa.
Our team is comprised of professionals in the field of university education and specialists in educational technology in an academic environment. The TLSS provides unique and essential content to the University of Ottawa.
Position purpose:
Reporting to the Lead Technician, Audiovisual and Educational Technologies, supervises the daily operations of a shift of educational technology specialists at the Teaching and Learning Support Service. Manages the advisory and technical support services to end users in areas related to the installation, operation, access, security, maintenance and repair of all educational technologies equipment and applications on and off campus, both permanent and mobile. Provides these services in effectively and efficiently, to meet or exceed established customer service standards and provide end-users with a positive and productive learning environment.
In this role, your responsibilities will include:
- Client Support: Provide immediate support during classroom and video/audio conference malfunctions; ensure equipment and/or software is repaired in a timely manner and provide follow-up, provide alternate solutions as needed; participate in development of new procedures to streamline and improve customer service especially in regards to any pedagogical support activities, on and off campus.
- Client Training and Advice: Provide advice and training to users on the optimal use of educational technologies and systems. Develop and provide training sessions to end-users on effective use of equipment, standards of the University and the industry.
- Multimedia Programming and Testing: Supervise and perform programing, scanning and setting of appropriate frequencies for peripheral equipment; program and calibrate audio digital settings for sound systems; install and test portable lecture capture devices; provide backup assistance to programmers during testing and set-up of classroom control systems.
What you will bring:
- Knowledge of current educational technologies (including audio and videoconferencing, audiovisual and multimedia) and their applications normally acquired through postsecondary education or at least 5 years of pertinent experience
- Several years of experience in providing technical support and training to clients, on site and remotely
- Valid A+ Certification or ability to obtain it
- Health and safety certification for construction and maintenance operations or willingness to obtain
- Bilingualism – English and French (written and spoken)
- Knowledge of micro-computing technology (software, drivers, peripherals, hardware, compatibility)
- Knowledge of audio-visual systems and devices; design, cabling and termination skills
- Ability to work independently and in a team
- Experience in developing and giving training sessions to clients and other staff
- Experience in customer service
- Planning and problem solving skills
- Ability to work under pressure, manage multiple priorities and meet strict deadlines
- Ability to lift and transport objects up to 20kg
- Good supervisory and leadership skills
- Strong interpersonal and leadership skills
Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:
Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.
The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click here to find out more.
If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.
Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 – Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.