At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

Why is this role important?

Senior Product Designer | Fulfill & Assist Domain
Location: Downtown Toronto (Hybrid - 4 days in office)
Team: Product Design
Reports to: Director of Product Design

About the Role

Loblaw Digital is building digital experiences that shape the future of eCommerce in Canada. From online grocery and pharmacy to beauty and apparel, we’re redefining how customers shop. As a Senior Product Designer on the Fulfill & Assist team, you’ll focus on improving the post-purchase experience. Your work will directly impact how customers receive, manage, and resolve orders across multiple business lines.
 

You’ll partner closely with product managers, engineers, and other designers throughout the design process, from research and ideation to delivery and iteration.

What You'll Do

• Define problems and set goals

• • Lead discovery sessions, define problems with data, and align teams around clear objectives.

• Design user flows and interfaces

• • Create journey maps, wireframes, and high-fidelity UI. Focus on how users interact with content, visuals, layout, and timing.

• Apply systems thinking

• • Use and expand our design system. Build scalable patterns and shared language between design and engineering.

• Validate and iterate

• • Conduct user and market research using a mix of qualitative and quantitative methods. Track post-launch performance and optimize designs based on data.

• Champion accessibility and inclusion

• • Apply AODA standards and design with diverse users in mind. Improve usability for all, not just those with specific needs.

Who You Are

• A collaborator who works across teams with empathy, clarity, and honesty.
• A problem solver who navigates ambiguity and balances user needs with business goals.
• A systems thinker who understands how design decisions scale.
• A craft-focused designer who cares deeply about the details.
• A team player who contributes to culture, process, and shared success.

What You Bring

• 3 or more years of experience designing for digital products in cross-functional teams.
• A portfolio that shows:

• • Shipped, accessible products, preferably in eCommerce or marketplace environments
  • Collaboration with product and engineering in agile environments
  • Thoughtful framing of problems and solutions
  • Measurement of design impact using KPIs and data
  • Contributions to team culture and design practice

• Proficiency in Figma for interface design and prototyping

Why Work Here

• Join a talented, supportive team building products that millions of Canadians use
• Solve real-world problems with access to modern tools and user research
• Contribute to inclusive products that reflect the diversity of our communities
• Grow your skills in a collaborative environment focused on innovation

How You’ll Succeed: 

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. 

We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.

If you have big ideas, undeniable enthusiasm, and thrive in a collaborative, creative, and diverse group, we’ll get along just fine.

Looking for a challenge? Good. Love an innovative work environment? Even better.

Apply today.

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Loblaw Digital recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing.  Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

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