City : Toronto

Category : Operations

Industry : Financial/Banking

Employer : RBC

What is the opportunity?

In this role, you will ensure that all Adjustment Processing cases assigned are completed accurately, on target and within regulatory standards, First Time Right Processing and Quality Control in order to maximize Client experience, and assist other RBC Investor & Treasury Services (I&TS) departments/teams in the resolution of Client issues in order to maximize Client experience.

What will you do?

• Responsible for maintaining a high level of specialized knowledge related to Adjustment processing within the Transaction Processing team

• Pre-screen Letters of Indemnity and complete trade corrections and fulfill cash/money movements, as applicable

• Apply Quality Control procedures to ensure trades are adjusted, first time right.

• Monitor Gain/Loss Reports and complete Loss Invoices to reimburse Funds for losses incurred as a result of processing letters of indemnity.

• Update investor accounts by adding messages pertaining to notable actions which have occurred.

• Communicate effectively with both internal and external client groups

• Assist with the audit of adjusted transactions and departmental processes and procedures.

• Review Client procedures and suggest improvements to processes and procedures.

• Work with Manager to update Desk Operating Procedures and other tasks as assigned.

• Strong technical and analytical skills in running/debugging various Microsoft Office application macros.

What do you need to succeed?

Must-have

• Experience within Shareholder Services or similar multi-client mutual fund administration environment

• Good working knowledge / experience in the financial services industry, specifically in Mutual fund and Segregated Funds administration

• Sound knowledge of Error Corrections, compliance /regulation – including Registered Products

• Demonstrated ability to work successfully in a fast-paced, high stress environment

• Communicate effectively with both internal and external client groups

• Strong customer service skills

• Computer Literacy - Intermediate

• Sound technical and analytical skills in running/debugging various applications and macros including MS Office

Nice-to-have

• Proven track record in leading initiatives, managing cross-functional relationships

• Completion of IFIC Mutual Funds Operations Course

• Unitrax Recordkeeping System knowledge

• FundSERV knowledge

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Excellent exposure to communicate with various business partners and stakeholders in Investor & Treasury Services and within other platforms as appropriate

• Working with an exciting, close-knit, supportive & dynamic group

• Opportunity to collaborate with other business segments within the bank

• Excellent career development and progression opportunities

• A comprehensive Total Rewards Program including bonuses and flexible benefits

• Competitive compensation

• Access to a variety of job opportunities across business and geographies

Job Skills

Active Learning, Adaptability, Business Appraisals, Critical Thinking, Customer Service, Decision Making, Effectiveness Measurement, Mutual Fund Operations, Operational Delivery, Process Improvements

Additional Job Details

RBC CENTRE, 155 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeWEALTH MANAGEMENTRegularSalaried2025-12-112025-12-25

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.