Quality Manager
City : Toronto, ON, CA, M9W 1M7
Category : See posting
Industry : Technology Services
Employer : Mattr
Mattr delivers advanced material technologies and complex manufacturing expertise. Through a portfolio of brands, we offer highly engineered solutions, technology and products to support infrastructure markets worldwide.
Shawflex is the Market Leader and a Trusted Brand in the Electrical Infrastructure industry with a wide variety of wire and cable solutions from common to custom. Our Business Model thrives on our Strong Channel Relationships and Entrepreneurial Culture where we champion in providing unique engineered-to-order product offerings to our customers.
POSITION SUMMARY:
The position is responsible for managing the Quality functions within the Shawflex division of the Connection Technologies Group including managing systems (ISO 9001, Nuclear management system- N299.2 and NQA-1/10CFR50 App. B), maintaining compliance to regulatory standards (CSA, UL, etc.), managing inspection/laboratory functions, managing both internal and external Quality performance, and driving Quality mindset. The Quality Manager has a direct influence on the Continuous Improvement culture by utilizing Mattr Management System (MMS), Lean, Six Sigma and other world class methodologies. The position is a key member of the senior management team for Shawflex.
DUTIES:
Quality
• Provide leadership in the pursuit of “Utopian (Perfect) Quality”
• Maintain ISO, N299 and NQA-1 compliant quality management systems including chairing management reviews, managing a strong internal and external auditing function and acting as Quality Management Representative (QMR) in the organization
• Represent Shawflex in all quality issues with both internal and external parties (Customers, Nuclear Utilities, Sales/Marketing, CSA, UL, Suppliers, etc).
• Develop, implement and maintain corrective & preventive action programs to address customer quality problems and internal non-conformances, including delegating relevant tasks to various departments.
• Manage laboratory staff and inspection/audit capabilities to support business plans.
• Become the key driving force for reducing the cost of quality and improving customer satisfaction.
• Oversee supplier quality management process including supplier selection, supplier performance
• Act as escalation point for Nuclear quality issues and concerns
• Oversee all quality management systems and processes including NCR, corrective action report, customer complaints, document management, calibration system
• Accountable for quality metrics/KPIs for the organization including regular (monthly, quarterly, annual) reporting and performance improvement
• Support projects including new product development/launch requiring quality oversight
Continuous Improvement (CI)
• Improve and streamline quality processes and systems through digitization and process management
• Coach and mentor teams on continuous improvement
• Develop effective training development programs for Quality
• Develop a strong problem-solving culture
• Develop internal audit function for self-assessment
• Develop a strong supplier management system
• Support the continuous improvement and scaling up of the Nuclear order execution process
Business Administration
• Prepare annual department Fixed Cost and Capital Spending budgets
• Provide input into strategic and capital plans
• Maintain performance reporting and management systems (monthly reports, SuccessFactors, etc.)
• Support sales goals and initiatives through interaction with internal and external groups
• Complete performance appraisals and salary administration for all staff
• Coach, mentor and develop team members personally and professionally through mentoring, coaching and training
• Ensure Mattr operational and financial standards (Bill 198, NDA, etc.), as related to Quality are deployed and maintained
Others
• Support the vision of an IIF (Injury and Incident Free) culture and implementation of the HSE Management System
REQUIREMENTS:
- Holding Bachelor’s degree in Engineering
- Minimum 5 years of related experience including 3 years in leadership role
- Strong working experience with ISO 9001 management systems is required
- Internal Auditor Certification is required
- Lean Six Sigma Certification is required
- Deep understanding of lean and continuous improvement principles
- Strong experience using MS Office, ERP System, and QMS.
- Highly developed analytical and problem-solving skills with specific experience with A3, 8D, 5 Why and other problem-solving techniques
- Familiar with N299, NQA-1, AS9100, IATF16949 - an asset
- Certified Quality Engineer or Certified Quality Manager - an asset
- Lead auditor certification/training - an asset
- Understanding of CSA & UL standards
- Previous supervision/management experience of lab operations and managing Quality personnel
- Strong Leadership skills
- Strong Statistical Analysis capabilities
- Exceptional training and facilitation skills
WHAT MATTR OFFERS
• At Mattr, safety comes first! We go the extra mile to ensure our employees are safe and healthy
• We understand times have changed and so have we. Mattr offers flexible work arrangements (where possible) to suit your needs
• Comprehensive total rewards package that includes competitive salaries, annual incentives, medical benefits, retirement savings plans, paid vacation days, education assistance programs, corporate discounts and more!
• Participation in service milestone awards and recognition opportunities
• Access to mental health support resources such as our Headversity mental health and wellness platform and free, confidential access to our Employee and Family Assistance Program (EFAP)
• Rewarding growth opportunities (may include global career and travel opportunities) supported by personalized training, development and mentoring programs
• Commitment to providing a diverse, inclusive and accessible workplace environment
• We prioritize our Environment, Social and Governance (ESG) values and offer a paid Volunteer Time Off Program, allowing employees an opportunity to support charitable organizations in their communities
• Company events, social gatherings and team building activities that promote fun!
• We’re working to create a better world. Join us!
Mattr delivers advanced material technologies and complex manufacturing expertise through brands offering engineered products, technology and solutions to support infrastructure projects & markets world-wide. Mattr brands: Shawflex, DSG-Canusa, Flexpipe, Xerxes and Shawcor.
At Mattr, we have built a true team environment where all employees are empowered to contribute to the success of the company. We want you to join our team!
We thank all applicants for their interest; however we cannot accept telephone calls regarding this position. All recruiting activities are managed via our Recruitment Management System and you must apply via the link below or the posting on our career page at https://careers.mattr.com/ to be considered for this opportunity.