Merchandising Operations Support, 12 – months contract, BCI
City : Mississauga
Category : Customer Experience
Industry : Telecommunications
Employer : Bell
Req Id: 411036
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.
If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team.
Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.
Summary
The Merchandising Planning & Execution, Operations Support will be a critical role in the Bell Merchandising Execution team (Corporate Store, Dealer, and Authorized Retailer). Our team facilitates the execution of in-store merchandising campaigns, new product and device launches, shipment planning, and communication to our stakeholders and stores across Canada.
The Operations Support person will oversee end-to end execution of visual merchandising and ensure that all channels receive best in class service and support.
Reporting to the Senior Manager, this position offers the potential for continued learning and development, as well as satisfying professional challenges and benefits.
Key Responsibilities
- Manage all trouble tickets and store inquiries regarding merchandising, fixtures, POP, etc.
- Create regular reporting on ticket types by region and space
- Drive innovation and simplicity - identify opportunities and drive process improvements,standardization and strategic thinking to gain efficiencies for in-store execution.
- Support Marketing Communications team with day to day administrative tasks as well as assist
- with one-off projects as required
- Update and create merchandising planograms, including accurate representation of regional marketing elements to support leaseline tactical updates in the visual merchandising system (VMS)
- Prime on broadcasting leaseline same day and next day changes to Corporate and Dealer Channels leads
- Develop communications & store surveys and photo audits on new product launches and projects
- Liaise with team on planogram timing and execution
- Forecast print quantities for merchandising elements and coordinate distribution
- Provide merchandising support – extra requests (POP, logins, training etc) projects, zone expansions and adaptations
- Support the Retail channel in identifying challenges and coming up with creative solutions to their visual merchandising /fixture problems
- Support regular inventory clean up at warehouse
- Other duties as assigned
Demonstrated Skills
- Self-motivated willing to take initiative to see tasks through to completion
- Critical thinker - asking questions and identifying root cause
- Great communicator – outstanding written, verbal, and listening skills
- Analytical mind - able to identify trends and proactively foresee issues
- Eye for detail and nuances
- Excellent organizational and project management skills
- Agile – able to work independently in a fast-paced and dynamic environment
Education and Experience
- A university degree or college diploma Merchandising preferred
- Experience in channel execution programs, sales support and visual merchandising is preferred
- Advanced skills in MS Office including Excel, Word, and PowerPoint
- Knowledge of our Visual Merchandising System (VMS) preferred
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Non Management
Job Status: Temporary - Full time
Job Location: Canada : Ontario : Mississauga
Work Arrangement: Hybrid
Application Deadline: 06/14/2023
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.
Created: Canada, ON, Mississauga
Bell, one of Canada's Top 100 Employers.