City : Toronto

Category : Associate

Industry : Financial Technology

Employer : Broadridge Financial Solutions

Responsible for overseeing a team of support associates in different geographic locations across the Broadridge organization. Day to day technology support around operations ongoing.  This role requires a fundamental understanding of all the different business units this position is responsible for. Responsibilities include clear and concise documentation around processes and procedures and policies ensuring Broadridge technology standards are followed for each remote Broadridge office. This role will also interact with senior business partners at each location to ensure the proper technology support is followed

Daily cadence with the senior leadership team around day-to-day business support needs  SLA escalation and coordination with various technology teams to bring an issue to resolution  Alignment with Broadridge facilities coordinating office build outs, consolidation of resources and relocations into new office space   Creates criteria to measure the effectiveness of IT policies, standards, and procedures.  Advocates for process reviews in on-going IT projects or services under defined IT policies.  Leads discussions and answers complex questions regarding cross-functional IT policies and standards.  Contributes to the establishment and use of best practices in IT policies, standards, and procedures.   Monitors organizational and functional adherence to IT policies and procedures when addressing risk management.  Forecasts technological industry trends and potential risks in the implementation of defined IT policies, standards, and procedures.  Leads the selection and approval of products or services within the IT environment.  Supports daily operations and provides escalation on Call support 

Preferred Qualifications: (Provide the minimum education and experience levels that will result in successful job performance) 

• Bachelor’s degree or equivalent experience preferred 

• At least 10 years of experience 

Skills: (Indicate any special skills or capabilities that a successful incumbent should be able to demonstrate) 

• Functional/technical skills 

• Attention to detail 

• Written communication skills 

• Comfort around higher management 

• Process management 

• Ability to work under tight deadlines 

Recruitment Process

Throughout your application process, you may be asked to connect with us virtually or in-person. Our recruiters will explain how hybrid interviews will be held throughout the recruitment process, and they will be able to answer any questions you might have. 

Background Check Process

Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• Employment verification

• Education verification

• Credit inquiry

• Canadian criminal record check

Workplace Flexibility

We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible. 

At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.

Accessibility & Accommodation

Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodations during the recruitment process, please notify our recruitment team.

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