City : Vancouver

Category : Customer Service Representative

Industry : Financial Services/Banking

Employer : Scotiabank

Requisition ID: 241797  



We are committed to investing in our employees and helping you continue your career at ScotiaGBS
 

Purpose

Contributes to the overall success of the HR Services Operations team in Canada ensuring specific individual goals,plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Process position, employee and job data changes in HR systems throughout the employee lifecycle events for non-executives.
• Maintain global org structure and support large–scale re-organizations including position and department creation and maintenance.
• Ensure data accuracy and integrity of employee records and org. management changes.
• Respond to inquiries pertaining to specific org. management changes and answer escalated issues from different stakeholders.
• Process international position creation and organizational structure maintenance.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and
decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance,
AML/ATF/sanctions and conduct risk.
• Champions a high performance environment and contributes to an inclusive work environment.

Reporting Relationships

Primary Manager: • Manager, Data Management
Direct Reports: N/A

Dimensions

• Manages support of HR Systems including: Case Management Systems, Payroll,
me@Scotiabank
• Operates independently day-to-day
• Significant volume of transactions
• Services a global community and responds within SLAs timeframe

Education / Experience 

• B1+ English Conversational Level 
• Post-Secondary Degree in Human Resources or Business or pursuing an education in a related field.
• 1 + year of Relevant experience in resolving customer service requests, HR processes or Data Management 
• Knowledge of employee data administration and end-to-end processes.
• Deep understanding and knowledge of Bank policies and procedures.
• Strong knowledge of organizational structure and complexity.
• Proven teamwork capabilities; strong relationship management and interpersonal skills.
• Attentive to details and deadlines; ability to manage multiple priorities.
• Experience with transaction processing and data management.
• Experience in conflict/issue resolution.

Working Conditions

• Work in a standard office-based environment; non-standard hours are a common occurrence.

Location(s):  Colombia : Bogota : Bogota 

Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.