City : Vancouver

Category : Computer Hardware Engineer

Industry : Financial Services/Banking

Employer : Scotiabank

Requisition ID: 241897

Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota.

Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture.

 

Purpose 
Contributes to the overall success of the Service Assets and Configuration Management / GTS in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensure all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities 

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Responsible for the management of hardware IT assets tracking and assurance of comprehensive asset management processes and systems throughout ITAM lifecycle.

• The analysis of exception data to identify potential accuracy issues within the IT asset database.

• Control gap analysis to identify root causes of incorrect asset attributes and recommend remedial actions.

• Identify and resolve discrepancies in the IT Asset database through periodic quality assurance audits.

• Provide guidance and support to customers and stakeholders to ensure that ITAM processes and procedures are effectively being adhered to.

• Apply a continuous improvement approach in enhancing ITAM processes and procedures.

• Maintain documentation relating to ITAM procedures.

• Design and develop periodic and specialized reports as required.

• Responsible for processing hardware asset requests and responding to inquiries.

• Liaising with hardware asset vendors and procurement teams for asset procurement, change orders, and receipt confirmation.

• Ensure only certified or approved hardware asset models are sourced.

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 

• Champions a high-performance environment and contributes to an inclusive work environment.

Dimensions
• The incumbent requires a mixture of technical skills as well as certain degree of practical management understanding. A good degree of communication skills for liaison with stakeholders and understanding requirements is required. Must have analytical skills with a high sense of detail and ability to think logically.

Education / Experience / Other Information

• You have strong communication (verbal/written) and good interpersonal skills to build relationships with internal and external business partners and vendors.
• You have 1 to 3 years of hands-on working experience in an IT Asset Management role.
• You have 1 to 3 years of hands-on working experience with the use of Request, Asset (Hardware) and Reporting modules within Service Now.
• You have 1 to 3 years of working experience with IT Service Management (ITSM) frameworks.
• You have 1 to 3 years of hands-on working experience with using Power BI and Microsoft Excel for data modelling, advanced formulas, power queries and building interactive dashboards.
• You possess problem solving, analytical and excellent attention to detail skills.
• Post secondary education in Computer Science or related field.
• You are certified in ITIL Foundation.
• Completion of ITAM certificates (CHAMP, CHAM) are an asset.
• B2 English level

Working Conditions
• Work in a hybrid remote/in-office environment.

#LI-hybrid

Location(s):  Colombia : Bogota : Bogota

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted.