City : Bogota, DC, CO

Category : Customer Service Representative

Industry : Financial Services/Banking

Employer : Scotiabank

ID de la solicitud: 209433

Estamos comprometidos a invertir en nuestros colaboradores y ayudarles a continuar su carrera profesional en ScotiaGBS
 

Purpose

Contributes to the success of the execution of the Enhanced Monitoring Program for Global Operations and supporting Business Lines with the aim of reducing the risk associated with insider threat and allowing an effective monitoring of insiders while ensuring individual goals, plans, and initiatives are executed and delivered in support of the unit’s business strategies and objectives.  

Ensures all activities are conducted in compliance with governing regulations, internal policies, and procedures.

Accountabilities 

• Customer Focused Culture: Champions a customer-focused culture and leverages broader Bank relationships, systems, and knowledge 
• Business Knowledge: Maintains expert knowledge of Bank processes, policies, procedures, applications, and products related to Insider Threat and Internal Fraud risk and applies this knowledge in the review and analysis of monitoring and reporting.
• Documentation & Audit Readiness:  Assists management in keeping high-risk regulatory and operational controls current, along with other documentation, including handbooks, test plans, methodology, schedules, reporting, etc. that contribute to sustaining the Enhanced Monitoring Program.
• Enhanced Monitoring Program: Conducts reviews, technical analysis and reporting of insider activity data and monitoring alerts for assigned business and/or operational units to identify indicators of insider threats.  This includes:
• Collaborating with peers and managers to analyze, validate and translate the monitoring rules and alert specifics into positive matches.
• Executing reviews, in accordance with relevant policies/procedures
• Preparing reports on review findings and communicating these to appropriate business units and partners, as well as ensuring investigation and corrections brought forward are in place
• Concisely and accurately recording review results.
• Analyzing alerts from the security/monitoring tools 
• Performing timely escalation and documentation when required according to escalation procedures. Warranting the confidentiality of the information is always maintained and ensuring that recording review results are concise and accurate.
• Identifying problems (outliers) and anomalies; makes informed observations and escalating issues if applicable.
• Incident Investigation: Follow pre-defined actions to investigate possible security incidents or perform investigations of privacy incidents, response actions including escalating to other support groups and follow-ups.  
• Relationship Management: Develops and maintains strong relationships with the Global Operations business units and/or assigned units and applicable support and control functions to remain current on new developments and emerging risks. Collaborates with security design architects and the security operations center to improve prevention and detection models.
• Other Projects and Activities: Performs ad-hoc, unique and/or focused reviews as necessary; and other duties and projects as assigned
• Risk Appetite and Risk Culture: Understands how the Bank’s risk appetite and culture should be considered in day-to-day activities and decisions.
• Regulatory and Operational Risks: Contributes/Creates an environment in which he/she pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. 
   

Reporting Relationships

• Primary Manager:Enhanced Monitoring Manager
• Direct Reports:    N/A
• Shared Reports:    N/A

Dimensions

• To assist and support Business units and management within Retail Branch and Global Operations with the requirements and responsibilities related to Enhanced Monitoring, this role will support the implementation, documentation, assessing, and oversight on the activities contained in:
• Enhanced Monitoring Playbook
• Scotiabank Enterprise Standard for Remote Work / Scotiabank Privacy Incident & Breach Management Procedures
• This role will support the following business units within Global Operations (across International and Canada) and Canadian Banking, each with a very distinct business model, customer experience/segment and culture:
• Canadian Retail Branch
• Fraud Management & Collections
• Customer Contact Centers
• Global Operations and Internal controls (AML service unit)
• Retail Business Service Centre
• Operations and Customer Services
• Other units as assigned
   

Education / Experience / Other Information 

•    Strong problem solving, critical thinking, and negotiating skills
•    Strong written and verbal skills (must be able to prepare documentation and interact effectively with other Bank departments)
•    Good accountability and time-management skills
•    Thorough knowledge of Bank's regulations, policies, procedures, operations, and functions
•    Working knowledge of the roles and responsibilities of Global Operations business units and related business functions across Canadian & International Banking units including various delivery channels.
•    Experience in Contact Center and/or Collections 
•    Must maintain a current awareness of regulatory requirements and industry best practices in operational risk
•    Strong proficiency of Excel and Power BI.
•    Possess capability in big data analytics, data modeling or data science related to intelligence analysis 
•    Highly motivated; demonstrated ability to multi-task and deliver in a fast-paced, challenging, and dynamic business environment
•    Must maintain a current awareness of regulatory requirements and industry best practices in operational risk
•    Bachelor’s degree in Business Administration and or a combination of relevant banking experience or operational risk management 
•    Bilingual (Spanish / English)

Ubicación(s):  Colombia : Bogota : Bogota

ScotiaGBS forma parte del grupo de empresas de Scotiabank ubicado en Bogotá, Colombia, y fue creado para apoyar diversos procesos del Banco y el desarrollo y ejecución de su estrategia global de servicios en 15 países de las Américas. Está compuesto por 7 unidades de servicio. Ofrecemos un ambiente de trabajo inclusivo y positivo, además de ventajas competitivas.

En ScotiaGBS, valoramos las habilidades y experiencias únicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Los candidatos deben postularse directamente en línea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su interés en esta oportunidad profesional en ScotiaGBS; sin embargo, solo contactaremos a quienes hayan sido seleccionados para una entrevista.