City : Edmonton

Category : Direct Hire

Industry : Recruitment/Staffing

Employer : The Adecco Group

Adecco is currently hiring a Customer Service Representative to join a growing organization that values career development and internal progression. This is a full-time, onsite role in a supportive environment where you’ll receive comprehensive, step-by-step training to build your product knowledge and confidently support customers. After 90 days and upon mastering the systems, there is an option to transition to a hybrid work schedule.

If you’re looking for a role that combines customer interaction, problem-solving, and the opportunity to advance your career, this is your chance to join a team committed to your success.

• Salary: $24/hour

• Location: Edmonton, AB | Onsite, with hybrid option after training (90 days)

• Job Type: Full-time

• Schedule: Monday to Friday, 7.5-hour days

Responsibilities

• Process order entry transactions accurately, following departmental procedures

• Answer inbound and initiate outbound customer calls to resolve inquiries and build rapport

• Develop product knowledge across all major groups to effectively assist customers

• Resolve customer issues, process credit requests, investigate miss-shipments, and provide proof of delivery

• Navigate multiple computer systems during customer interactions

• Escalate complex issues appropriately after thorough investigation

• Support customers while managing a high-volume, fast-paced workflow

Qualifications

• Must be eligible to work and reside within Canada

• High school diploma or equivalent (Associate’s degree preferred)

• 1–2 years of experience in customer service or related field

• Experience with SAP Order Management preferred

• Proficiency with Microsoft Office; familiarity with Office 365, Salesforce, Esker, and order management systems is an asset

• Strong verbal and written communication skills with excellent active listening

• Ability to handle multiple tasks, prioritize effectively, and adapt positively to change

• Must be detail-oriented, reliable, and comfortable working independently or with supervision

• Access to a vehicle is ideal; public transit is an option for this location

If you’re looking to join a dynamic company and actively contribute to its success, submit your application today.