City : Hamilton

Category : Other

Industry : Education

Employer : McMaster University

At McMaster University, our people are our most valuable asset. We strive to attract, develop, and retain talented faculty and staff, and to foster inclusive excellence which values the strengths, perspectives, and contributions of each individual. McMaster’s profile and stature have evolved to one of the Top 70 Universities in the World and we are recognized as Canada’s Most Research-Intensive University. McMaster is also recognized as one of the top employers in the Hamilton/Niagara region and has been recognized as one of Canada’s Top Diversity employers for the past 6 years.

The Facility Services department supports the academic mission of McMaster, its cutting-edge research, and world-class teaching and learning. Our team does this by developing innovative spaces to study, research, and work and by keeping our campus safe, clean, well-maintained, and beautiful. Our team of approximately 400 does this essential work both on our campus, which includes 55 buildings on 300 acres, also on our multiple off-site locations, which include 11 buildings.  

JOB SUMMARY

Reporting to the Director of Custodial, Grounds, Logistics and Mail Services, the Custodian Manager is responsible for managing the daily operations of our Custodial Services team working the night shift (Sundays to Thursdays, 10 p.m. to 6:30 a.m.). The Manager will ensure that the team provides high quality service to our customers along with promoting the mission, vision and values of the Facility Service department and McMaster University.

Accountabilities

The position will manage the daily operations of the Custodial Services unit including but not limited to the following:

• Supervise and provide direction to a custodial services work unit by planning, prioritizing and monitoring work schedules; adjusting to operational and seasonal needs; measuring performance quality to standards through workplace audits and ensuring compliance to procedures and safety standards;
• Develop and maintain excellent work relationships with customers, meeting customer needs and providing quality service by communicating with customers to determine needs and expectations;
• Measure performance with our internal inspection system;
• Train, develop and supervise teams of Custodians by providing proper instructions, information and training in the use of proper chemical handling, equipment and work methods; monitoring employee performance; fostering teamwork, customers service and opportunities to problem solve, be creative and make decisions; setting goals, holding employees accountable and dealing with performance and disciplinary issues;
• Develop and provide improvements to work methods, schedules and processes through innovative changes and solutions to work issues;
• Inventory control of all supplies and products;
• Ensure that all team members comply with prescribed safety requirements and all related policies, standards and legislation;
• Develop and maintain a team first relationship attitude with the custodial management team members.

Planning

• Review existing processes and procedures and make adjustments as required;
• Recommend process enhancements in order to achieve higher work efficiencies in handling of customer requests;
• Act as a contact point for customer issues or complaints.

Team Supervised

• Approximately 29 Custodians, 11 Cleaners and up to 26 Casual team members

QUALIFICATIONS

Education

• Post-secondary education an asset.

Experience

• Minimum 10-years related experience in the custodial services or comparable field

Knowledge/Skills

• Proficient in Microsoft Office Software;
• Significant related experience in the Custodial Services industry or comparable field. Primary responsibilities in a management or supervisory capacity including the ability to develop work schedules, ensure high quality service delivery, budget control and inventory management;
• Wide Breadth of knowledge of safety procedures and related legislation, applicable standards and custodial procedures, equipment and materials;
• The Custodial Manager will have solid knowledge of custodial best practices and operational knowledge of large scale custodial operations. Service experience as well as excellent knowledge of the University’s policies and procedures, Strong management and communication skills along with the ability to problem solve is required;
• Excellent interpersonal, communication and team building skills are required for this role;
• Ability to consistently exemplify the values of the Facilities Services team: Teamwork, Respect, Integrity, Accountability, Trust and Perseverance.

LEADERSHIP CAPABILITIES

McMaster we believe in the ongoing cultivation of human potential, leveraging the diverse talents of our employees and recognizing that everyone has the opportunity to be a leader in their own role. McMaster’s core leadership capabilities are designed to nurture employee engagement through best people practices. All leaders will demonstrate these leadership capabilities:

Takes a Strategic Approach

• Promotes McMaster culture and values
• Understands global trends and impact
• Anticipates challenges, risks and outcomes
• Gathers key information and resources
• Enables strategic plans through role

Communicates and Collaborates

• Identifies opportunities to collaborate with others
• Generates trust and an inclusive environment
• Listens with insight and respect
• Leverages internal and community networks
• Provides meaningful recognition

Drives Results

• Advances the University strategy
• Delivers with integrity
• Balances priorities to achieve success
• Accepts responsibility and accountability for results
• Takes prudent risks which enable innovation
• Operates with fiscal responsibility

Champions Change and Innovation

• Acts as a positive change agent
• Illustrates resilience and adaptability
• Is bold in championing innovations
• Identifies and fosters opportunities for continuous improvement
• Seeks and utilizes feedback

Develops People

• Engages in personal, team and leader development
• Celebrates and promotes diversity
• Actions learning to enhance value of work
• Inspires others using a coach approach
• Provides balanced and timely feedback

Invests in Relationships

• Enhances the university brand, reputation and financial success
• Builds relationships using a service model approach
• Creates positive student, employee and partner experiences
• Participates actively in community engagement
• Demonstrates creativity in resolving issues