Client Representative, Customer Solutions, Bell Business Markets
City : Verdun
Category : Customer Experience
Industry : Telecommunications
Employer : Bell
Req Id: 411354
At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we advance how Canadians connect with each other and the world.
If you’re ready to bring game-changing ideas to life and join a community that values professional growth and employee wellness, we want you on the Bell team.
Our Bell Business Markets team enables the digital transformation of businesses and governments nationwide through solutions in areas including Internet and private networks, voice and unified communications, contact centre, security, Internet of Things, data centre and cloud. We’re proud to be Canada’s leading provider of broadband network and communication services for businesses and governments.
Name and description of the hiring department:
Bell Business Markets is currently seeking candidates to fill positions in the Customer service Voice team.
Job Duties / Accountabilities:
- Responsible to create Voice connectivity orders for Ontario and Quebec
- Responsible for the quality and precision of all types of orders
- Ensure the delivery on time of the provisioning requests
- Treat unusual and complex situations
Essential Qualifications / Competencies:
- Customer oriented
- High level of competency in managing priorities and solving problems
- Ability to manage multiple tasks in a fast paced environment
- High organizational and precision work
- Autonomous
- High ability to work in ambiguity, with a minimum of information
- Opened to changes and high capacity of fast adaptability
- Analytical
- Strong communication skill (in writing and in person)
- Basic level of Microsoft Office suite (Excel, Word, Outlook)
- Bilingual – proficient in both French and English
Preferred Qualifications / Competencies:
- Familiar with BBM products and processes
- Familiar with BBM provisioning tools and applications (i.e. BCRIS)
Working Conditions:
- Business Hours: Monday to Friday from 8:00 am to 5:00 pm
- Occasional overtime
- Heavy work load
#EmployeeReferralProgram
Adequate knowledge of French is required for positions in Quebec.
Additional Information:
Position Type: Union
Job Status: Regular - Full Time
Job Location: Canada : Quebec : Verdun
Work Arrangement: Remote
Application Deadline: 06/16/2023
For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.
Please apply directly online to be considered for this role. Applications through email will not be accepted.
At Bell, we don’t just accept difference - we celebrate it. We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or recruitment@bell.ca to make arrangements. If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at inclusion@bell.ca.
Created: Canada, QC, Verdun
Bell, one of Canada's Top 100 Employers.