Client Relations Manager – Group Benefits
City : VANCOUVER, British Columbia, Canada
Category : Customer Service | Client Advice | Sales
Industry : Financial/Banking
Employer : RBC
Job Summary
Job Description
What is the opportunity?
As a Client Relations Manager, you will be directly supporting employees by leading team meeting objectives and related activities to achieve superior client experience, optimal business retention, profitable growth and productivity. You will be providing superior coaching, leadership and development of employees in order to achieve service level, quality targets and best possible client experience.
What will you do?
Taking ownership and accountability in resolving escalated inquiries and issues
Determining appropriate action for complex issues, both internally and externally, with minimal management involvement and mentoring the team to do the same
Contributing to revenue growth through expense/ FTE management and operational effectiveness
Leading the team to maintain Advisor and Business Partner relationships through relationship building, partner meetings, and superior customer service
Coaching and providing a high standard of client care, service opportunities and techniques
Establishing relationships with Underwriting, New Business, Sales Teams, and Brokers/Advisors.
Working closely with internal partners to provide seamless service (Underwriting, New Business, Product, Sales Reps, Brokers/Advisors) Encourage reward and recognition with the team and service partners
What do you need to succeed?
Must-have
Minimum 2-4 years of Leadership experience
Post-secondary and/or applicable work/insurance experience
Excellent organizational skills, initiative and proactive
Proven verbal and written communication skills, strong interpersonal skills
Ability to partner and collaborate successfully with internal and external partners, client focused.
Nice-to-have
Group Benefits Insurance and Management experience
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
The expected salary range for this particular position is $62,000 - $110,000 -- depending on your experience, skills, and registration status, market conditions and business needs. You have the potential to earn more through RBC’s robust discretionary bonus program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.
RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
· Drives RBC’s high-performance culture
· Enables collective achievement of our strategic goals
· Generates sustainable shareholder returns and above market shareholder value
Job Skills
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.