City : Toronto

Category : Hourly Temporary/Contract

Industry : Recruitment/Staffing

Employer : The Adecco Group

• Pay rate: $26-$28/hour.
• Location: Ajax, ON
• Shifts: Monday-Friday 9:00am-5:00pm
• Job type: 12-month contract | Full-time

• Hires fast, pays weekly.
• 4% vacation pay paid out on each weekly pay cheque.
• Medical and dental benefits once qualified.
• Free training programs
• New and quicker onboarding process

• Manage customer care issues on social media platforms and other communication channels.
• Reduce response times and ensure timely follow-up on inquiries.
• Address and resolve regional customer concerns.
• Provide current and prospective vehicle owners with accurate information on products, features, and services.
• Use internal resources to troubleshoot and resolve customer or vehicle issues.
• Demonstrate a strong work ethic, professionalism, and customer-focused attitude.
• Apply Volkswagen policies and procedures correctly to resolve concerns.
• Accurately document all customer interactions in the CRM system.
• Support the Call Centre team as needed.
• Escalate customer input and dealer concerns to Level 2 when required.
• Track and communicate customer trends and product-related issues.
• Generate reports to identify service opportunities and improve customer relations.
• Act as liaison with Roadside Assistance providers.
• Stay informed on trending topics, technical bulletins, service actions, and campaigns.
• Apply best practices and processes to quickly resolve urgent "car down" situations.
• Maintain up-to-date knowledge of new products and services as they enter the market.

• Must be legally eligible to work and reside in Canada.
• Fully bilingual in French and English (written and verbal)
• Previous customer service experience in a call centre environment required.
• Experience in the automotive industry preferred.
• Post-secondary education preferred.
• Strong written and verbal communication skills.
• Positive, professional attitude with excellent problem-solving abilities.
• Ability to pass a criminal background check.