City : Toronto

Category : Operations

Industry : Financial/Banking

Employer : RBC

What is the opportunity?

As a Procurement Support Analyst, you will provides levels 1, 2 and 3 application support ensuring resolution to all RBC Global Procurement related inquiries are addressed with quality and efficiency, as per Service Level Agreement (SLA) and also if a resolution cannot be addressed immediately or within our Service Level Agreement (SLA), inquiries will be escalated as applicable to the appropriate product team.

What will you do?

• Be part of our help desk team, receiving high volume of emails and online inquiries from internal RBC Enterprise end-users

• Provide qualitative and prompt, solutions for all Enterprise Procurement inquiries via email and all online communication methods used, ensuring all service standards are met within our SLA to fulfill the satisfaction of our end-users

• Maintain a complete understanding of end to end payment processes using RBC Global Procurement applications according to and including internal Global Enterprise Procurement policies and procedures

• Understand functionality of all Global Procurement applications such as SAP (eProcurement, HR, Accounts Payable), Concur (Expense Management and Travel), Coupa (Requisition, Purchase Order and eInvoicing), US Bank Visa, CNB Visa, Elavon, AMEX@Work, Office Supplies, Courier & Planview

• Participate in updating the team’s Private PSE - ​ PS & Ops Connect Site

• Participate in updating the RBC Global Procurement Support Connect Sites

What do you need to succeed?

Must-have

• Call Centre, Customer service and/or Help Desk experience

• Computer skills

• GED

Nice-to-have

• College Preferred

What’s in it for you?    

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation

• Leaders who support your development through coaching and managing opportunities 

• Work in a dynamic, collaborative, progressive, and high-performing team

• Opportunities to do challenging work

• Flexible work/life balance options

Job Skills

Adaptability, Concur Travel and Expense, Corporate Cards, Coupa, Critical Thinking, Customer Service, Decision Making, Operational Delivery, Process Improvements, Procurement Policies, Purchase Orders, SAP Overview, Time Management

Additional Job Details

BAY WELLINGTON TOWER, 181 BAY ST:TORONTOTorontoCanada37.5Full timeCHIEF LEGAL & ADMIN OFFICE GRPRegularSalaried2025-09-252025-12-19

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.