Account Manager, Business Flex
City : Quebec City
Category : Permanent Full-Time
Industry : Advisory services, Commercial banking
Employer : National Bank
Pursuing a Career as an Account Manager, Business Flex means joining a dynamic team surrounded by experts. It also means taking charge of entrepreneur clients who contact Business Flex and handling referrals from our partners. You will grow your client portfolio while efficiently serving SME clients who seek remote advisory services. Through your passion for business development and your customer service experience, you will build trust-based relationships over the phone and develop our small to mid-sized business clientele. You will quickly become a trusted guide in all their financial projects.
The selected candidate will be required to work in a hybrid model across our branches and business centers in the great Quebec East & West region (Ste-Foy).
Your Role
• Provide advisory services aligned with client needs
• Analyze credit files, develop financing scenarios, and recommend appropriate solutions
• Negotiate terms and conditions of agreements with clients
• Implement and follow up on recommendations from various Bank specialists and subsidiaries to support profitable business development
• Take ownership of your personal development, including improving your skills and expanding your knowledge of economic aspects related to SMEs
Your Team
Reporting to the Senior Director, Flex Business, you’ll collaborate daily with a team of 115 experts. This is a full-time role of 37.5 hours per week. The selected candidate must be available to work on a rotating schedule between 8 a.m. and 6 p.m., Monday to Friday. The schedule may vary based on operational needs. The person will work in a hybrid model and must ensure a presence in our branches in the great Quebec East & West region (Ste-Foy).
Our team values everyone's passions and bold ideas. Whether it's helping our clients achieve their goals or supporting colleagues in doing what they love, we stand united. We count on each other to promote knowledge-sharing and mutual support.
Prerequisites
- Holder of a university certificate, bachelor's degree, or master's degree
- Minimum of three to five years of experience in business development
- Experience in personal or (ideally) business financing
- Strong negotiation skills
- Effective communication skills
- Knowledge of commercial products is an asset
- Excellent teamwork and customer service abilities
- Ability to work in a constantly changing environment
- Proficiency in English is an asset
Skills
- Communication
- Diversity and Inclusion
- Results-Oriented
- Emotional Intelligence
- Teamwork [Collaboration]
- Responsibility
- Customer-Focused
- Empathy
- Initiative
- Learning Agility
- Resilience
- Humility
Your benefits
In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
* Health and wellness program, including many options
* Flexible group insurance
* Generous pension plan
* Employee Share Ownership Plan
* Employee and Family Assistance Program
* Preferential banking services
* Opportunities to get involved in community initiatives
* Telemedicine service
* Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.
Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.
We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.
We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?
Come live your ambitions with us!