City : Toronto

Category : See Posting

Industry : Government

Employer : Alcohol and Gaming Commission of Ontario

Position Title: Business Analyst, HRIS  
Term: Contract, Full-time (up to 17 months)
Division/Branch: Information and Information Technology (I&IT) Division / Business Optimization and Insights (BOI) Branch

Application Deadline: December 29, 2025
Level: Level 8
Salary Range: Min: $40.97 per hour to Max: $48.21 per hour
Work Location: Head Office, Toronto, ON (onsite)

The Alcohol and Gaming Commission of Ontario (AGCO) is an agency where innovation thrives, ideas flourish, and passion drives us to new heights of excellence. Reporting to the Ministry of the Attorney General, the AGCO is responsible for regulating Ontario’s vibrant alcohol, gaming, horse racing, and private retail cannabis sectors in accordance with the principles of honesty and integrity, and in the public interest.

The Information and Information Technology (I&IT) division of the AGCO has an exciting opportunity within the Business Optimization and Insights (BOI) branch for a Business Analyst, HRIS. Reporting to the Senior Manager, Digital Product Planning, you will conduct business analysis, process optimization, develop requirement definitions, and facilitate discussion of solution options for AGCO’s Digital Products supported by BOI. You will work closely with business and project leader(s), external vendors, business users, I&IT and other BOI team members in the development and implementation of business process, system changes and improvements.

In this role, the successful candidate will:

• Analyze and document clearly business requirements for projects related to process optimization initiatives and changes requested for AGCO’s digital enterprise solutions. These enterprise solutions include AGCO’s core regulatory system, Contact Center solution (on Salesforce integrated with Amazon Web Services), ERP solution supporting AGCO’s Financial and Procurement functions (on Oracle Fusion) and other in-house solutions built on SharePoint, PowerAutomate, .NET etc.
• Elicit business requirements using interviews, document analysis, workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, and task and workflow analysis.
• Collaborate with business stakeholders to gather, document, and analyze business requirements related to Oracle Fusion HCM modules (e.g., Core HR, Talent Management, Absence Management, Payroll).
• Act as liaison between business, technical and HCM project vendor teams, as needed, to translate business requirements into functional specifications, working closely with technical teams to ensure successful implementation and integration with other systems.
• Analyze and critically evaluate information gathered from multiple sources, reconcile conflicts and convert high-level information into details to determine alternate solutions.
• Model and document current and future state business processes in sufficient detail to inform analysis and support implementation, using standard modeling notation.
• Deliver informative, well-organized presentations, and delivers sensitive/difficult information tactfully.
• Lead and/or support release planning activities across various product roadmaps.
• Identify and develop solutions to issues where the business requirements/processes and software capabilities are misaligned.
• Collaborate with developers and subject matter experts (SMEs) to establish the technical vision and analyze tradeoffs between usability, wants and actual needs.
• Support the review, prioritization, sizing of change requests and configuration of AGCO’s digital products.

The ideal candidate will have:   

• Professional education in IT, Economics or Engineering fields accompanied by a minimum of 3+ years of relevant experience.
• Expert knowledge of standard BABOK methodologies and solid understanding of Software Development Life Cycle (SDLC).
• Experience implementing Oracle Fusion products (HCM, Procurement and Finance modules).
• Functional knowledge of various SaaS solutions like Salesforce (Contact Center module integrated with Amazon Web Services).
• Superior analytical skills with experience in reengineering business processes.
• Experience in coordinating multiple product releases using product management tools like MS-Project, Jira, and DevOps.
• Experience with determining cause and effect relationships.
• Experience with Business Process Modeling Notation (BPMN) and associated tools.
• Expert knowledge of Visio, Excel, PowerPoint, and Outlook.
• Practical knowledge of Agile methodologies is an asset.
• The successful candidate must be eligible to work in Canada and will be subject to a criminal background check.

About the AGCO

The Alcohol and Gaming Commission of Ontario (AGCO) is an Ontario provincial regulatory agency that reports to the Ministry of the Attorney General. We are responsible for regulating the alcohol, gaming, horse racing and cannabis retail sectors in accordance with the principles of honesty and integrity, and in the public interest.

The AGCO is proud to be recognized as one of Greater Toronto’s Top Employers for the second year in a row. This annual distinction reflects our commitment to cultivating a workplace environment that prioritizes employee well-being, emphasizing work-life balance, mental health resources, and opportunities for professional growth. We remain committed to fostering a supportive and rewarding work environment for our employees.

What we offer

The AGCO provides a comprehensive range of benefits and programs (subject to eligibility), including:

• Generous time-off policy, including 2 volunteer days to contribute to causes that matter to you.
• Defined benefit pension plans to secure your financial future.
• Comprehensive health, dental, and vision plans, with 100% employer-paid premiums.
• Well-being credits to support gym memberships, therapy, financial planning, and more.
• Employer-paid parental leave top-up.
• Professional development opportunities with access to training programs, leadership resources, and reimbursement for professional memberships.
• 24/7 confidential support through our Employee Assistance Program.
• Convenient, central location near the subway line for easy access when working in the office. Paid onsite parking is also available.
• The AGCO is transitioning to five days per week in-office effective January 5, 2026.

The AGCO is an inclusive and equal opportunity employer.

The AGCO has the responsibility to lead by example in advancing racial equity and to build a diverse, inclusive, accessible and respectful workplace where every employee has a voice and the opportunity to fully contribute. To this effect, you are encouraged to reflect upon the diversity you would bring to the role within your application including, but not limited to, individuals identifying with one or more of the under-represented groups identified within Ontario’s Human Rights Code. 

Disability related accommodation during the recruitment process is available upon request.