City : Toronto, Ontario

Category : Technology & Engineering

Industry : Technologies de l'information

Employer : Cognizant

Salesforce (nCino) Business Analyst

At Cognizant, our global community sets us apart—an energetic, collaborative and inclusive workplace where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong.

Role Overview

We are seeking a Senior Business Analyst (nCino) with 6 to 10 years of experience to join our Salesforce Practice. The ideal candidate will have extensive experience in Salesforce, nCino, Agile. This role involves analyzing business processes, identifying areas for improvement, and implementing solutions that align with our company goals.

What you will do

• Conduct requirement elicitation sessions with business heads and process managers.
• Collaborate with development team to convert business requirements to actionable user stories.
• Create use cases and provide team based resolutions for Salesforce and integrated applications (Tier1 & Coupa) for email integration, expense management, document management, etc.
• Actively involve in user acceptance testing for Salesforce environment as well as managed packages, including regression testing and UAT.
• Administer and collaborate on the reports and dashboards module for business sales and nCino teams
• Define user experience scenarios using API flow diagrams, to describe functional integration.

What you bring to the role

• Bachelor's degree or equivalent experience in Computer Science, Information Technology, or a related field.
• 7+ Years of demonstrable experience in Financial Service Cloud and nCino Platform Deployment is required.
• Experience working on projects implemented in Agile methodology.
• Experience in Wealth Management Operations and Retail Banking is helpful.
• Ability to communicate effectively with technical and non-technical customers.
• Advanced knowledge of the specific business areas, processes, workflows, standards, and business practices.

Working Arrangements

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2-3 days a week in our client's office in Toronto, ON. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.