City : Ottawa, Ontario, Canada

Category : Engineering

Industry : Telecommunications

Employer : Ciena

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

What we are looking for

We are looking for a versatile (new graduate) engineer to join our Solutions Engineering & Introduction (SEI) team within the Product Line Management (PLM) organization to support Ciena’s Optical Systems portfolio.

As a key technical contributor on this customer-facing engineering team, you will work directly with R&D, PLM, Sales Engineering (SE) and Services organizations to ensure the engineering readiness in bringing Ciena’s innovative optical systems portfolio products and solutions to market.

As this role requires you to work extensively in a lab, you must reside in the greater metropolitan areas of  Ottawa or Montreal, Canada.

Key responsibilities and accountabilities:

• Help manage lab assets and upkeep the optical lab systems in pristine condition meeting requirements of team members.
• Define, create, and validate customer-facing deliverables such as customer technical presentations, test plans, release notes, and engineering guides. All deliverables are vital technical documents to facilitate the introduction of Ciena’s Optical Systems portfolio into our customer networks.
• Under guidance of senior engineers, prepare for and execute customer engagements which include product presentations, product demonstrations, lab or field trials, deployments, and tests for varying solutions. In the process, capture any product issues and feed them into R&D for resolution. Capture any customer requests for incremental enhancements that could potentially be rolled into upcoming releases.
• Support the global sales community with pre- and post-sales activities that include technical responses to customer bids, corresponding solution evaluation and design, market trial execution, and technical Q&A support for general customer queries or as part of trial or field-trials.

Specific Job Skills:

• Familiarity with telecommunications transport. Knowledge of optical transmission and coherent optics are assets.
• Must be an organized and meticulous team player with excellent English communication skills (verbal and written).
• Outstanding presentation skills for both technical and non-technical audiences.
• Ability to operate in a fast-paced, evolving environment and appropriately prioritize tasks, and keep abreast of the latest technology. 
• Capability to work with people in different time zones and cultures.
• Familiarity with instrumentation / lab environments / test methodologies. Lab experience with optical measurements (e.g. OSA) is an asset.
• Experience coding (e.g. Python), WebUI (e.g. JSON), northbound interfaces (e.g. REST, NETCONF) are assets.

Education: 

• Bachelor’s degree in Physics, Electrical Engineering, Communications Engineering, Computer Engineering, or a related discipline 

Location:

• Must be based in Montreal or Ottawa Canada because the candidate will be expected to spend a significant amount of time in the lab.
• Ability to travel globally, with periods varying from a few days to a few weeks at a time to other Ciena facilities or customers.

The annual pay range for this position is $56,300- 89,900.
 
Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.