Site Reliability Engineer
City : Markham
Category : Other
Industry : Technology/Computer Services
Employer : IBM
Introduction
The Cloud Site Reliability Engineer is a critical role in the growing and dynamic IBM Business Analytics organization. In this role, you will be responsible for designing, implementing, and maintaining our Business Analytics Cloud offerings, ensuring that they are scalable, reliable, and secure.
You will work closely with other engineers, developers, support, and stakeholders to ensure that our Cloud offerings are performing optimally and that our customers have a seamless experience. In this role you will focus on the design, development, and delivery of automation to reduce toil, drive operational efficiency, improve consistency, maintain highest level of security & compliance while working to continually transform our Cloud offerings.
If you’re a self-starter who is innovative, has a drive to make clients & colleagues successful while working in an exciting fast paced agile and scrum environment, we want to talk to you!
Your Role and Responsibilities
Required Technical and Professional Expertise
Preferred Technical and Professional Expertise
About Business UnitIBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementMust have the ability to work in Canada without sponsorship.
This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
The Cloud Site Reliability Engineer is a critical role in the growing and dynamic IBM Business Analytics organization. In this role, you will be responsible for designing, implementing, and maintaining our Business Analytics Cloud offerings, ensuring that they are scalable, reliable, and secure.
You will work closely with other engineers, developers, support, and stakeholders to ensure that our Cloud offerings are performing optimally and that our customers have a seamless experience. In this role you will focus on the design, development, and delivery of automation to reduce toil, drive operational efficiency, improve consistency, maintain highest level of security & compliance while working to continually transform our Cloud offerings.
If you’re a self-starter who is innovative, has a drive to make clients & colleagues successful while working in an exciting fast paced agile and scrum environment, we want to talk to you!
Your Role and Responsibilities
- Collaborate with development teams to ensure smooth deployment and operation of systems. Act as a technical liaison between customers, delivery teams and support.
- Develop and maintain automation, configuration management, and monitoring to reduce toil.
- Design, implement, maintain and support systems for high availability, scalability, and performance.
- Continuously improve infrastructure to ensure optimal performance and reliability.
- Work with security teams to ensure strict compliance with security standards and best practices.
- Be passionate about learning & growing skills and putting into practice to grow success of the team and our clients. Capture and share best-practice knowledge amongst the public cloud solutions architects and SRE teams.
Required Technical and Professional Expertise
- Cloud (IBM, AWS, Azure, GCP), Kubernetes, OpenShift, Docker, Teraform, Containers, Orchestration
- Scripting (Python, Ansible, PowerShell, Shell)
- Deployment tools and processes, CI/CD Pipeline, Jenkins, RunDeck
- Linux, Windows
- Monitoring (SysDig, Mezmo (LogDNA), Instana)
- Databases (MongoDB, DB2, SQL Server, Redis)
- Troubleshooting (Problem, Incident & Root Cause Analysis)
- Source Control (GitHub Enterprise, JIRA, ZenHub)
- Self-starter with an in-depth hands-on work experience with large-scale implementations
- Strong verbal & written communication skills
Preferred Technical and Professional Expertise
- Understanding of Infrastructure as a Service, Infrastructure as Code and related concepts.
- Proven experience as a successful senior engineer and/or cloud engineer highly desirable
- Experienced, persuasive and effective presenter, both written and verbal
- Experience leading high performance, results driven teams with a focus on client satisfaction.
- Excellent interpersonal and organizational skills, ability to handle diverse situations, multiple initiatives and rapidly changing priorities.
- Cloud Architect – IBM Cloud or Azure, AWS certified equivalent preferred.
- Demonstrated skills in leadership, communication, coaching, analysis, problem solving and short term and long-term planning.
- Networking – Firewalls & Load Balancers (Netscaler, Vyatta, StrongSwan)
About Business UnitIBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.
Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location StatementMust have the ability to work in Canada without sponsorship.
This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.
Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.