Senior Technical Systems Analyst
City : VANCOUVER, British Columbia, Canada
Category : Technology | Analytics | Research
Industry : Financial/Banking
Employer : RBC
Come Work with Us!
At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.
Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.
What is the opportunity?
At RBC GAM, you can become an integral part of a dynamic team that coordinates production support activities for Global Asset Management's Eagle Investment Accounting System and related subsystems to ensure the integrity of data. You will work with diverse team helping GAM business users in analyzing, coordinating with multiple subject matter experts to address issues.
What will you do?
Ensure that up-to-date Batch Playbook is maintained and documented for each program that is part of a scheduled production run.
Ensuring the documentation and tracking of all production issues.
Monitor the library to ensure that the proper generation of data files are available for production runs and tracks resolution.
Support batch processing and job scheduler for GAM portfolio of applications/ processes
Partner with infrastructure and business teams to resolve business system issues (i.e., workflow solutions, batch cycle troubleshooting, technical interface issues, hardware issues, etc.). Execute Yearly Disaster Recovery activities.
Work with development teams to review requirements and implementation plans and facilitate transition to support and manage implementation to production environments.
Build relationships with business and infrastructure teams that will facilitate becoming an application and business workflow subject matter expert.
Define, schedule, and manage change/release management working with needed RBC parties and vendors.
Conduct meetings, give presentations, and provide consulting services to business partners on new initiatives.
What do you need to succeed?
Experience with Eagle Investment Systems suite of products: STAR, PACE, Message Center, Reporting and Automation Center and/or other modules.
IT experience with demonstrated ability to read stored procedures, create and run SQL queries, troubleshoot batch cycle issues, and diagnose and resolve issues.
Bachelor's degree from an accredited four-year university. BS/BA in Computer Science, Finance, Accounting, Math or related technical area
Experience in Oracle , MS SQL or related databases
Exposure to ServiceNow application
Exceptional communication skills, written and verbal.
Strong professional work ethic, attention to detail, and self-motivated
Excellent collaboration and work with team members and business users
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Flexible work/life balance options
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.