Private Banking Associate – International Private Banking
City : VANCOUVER, British Columbia, Canada
Category : Customer Service | Client Advice | Sales
Industry : Financial/Banking
Employer : RBC
Job Summary
Job Description
What is the opportunity?
As a key member of the client relationship team, the Private Banking Associate - International Private Banking is responsible for developing sales and service solutions through regular client interactions. You will also be responsible for direct support to the RBC Private Banking Clients with all activities.
What will you do?
As Private Banking Associate, you will meet with all new clients and outline how the PBA role provides support as part of the relationship team
You will act as primary contact for new and existing client's needs, coordinating sales and fulfillment with product and service specialists
As one who thrives on finding the solution, you will ensure problems are resolved to the client’s satisfaction, and you will advise the Private Banker of potential escalation/major issues.
As a sales and client service professional, you will maximize opportunities with clients to enhance retention, revenue growth and referrals
You will also assist the client with any requests they may have, for example processing daily transactions, wire transfers and daily term investment renewals
Using your technological knowledge, you will also maximize the use of technology (Financial Literacy, Family Snapshot, Sales Pipeline, etc.) to maintain data integrity, documenting all relevant client sales and service contacts and results.
As part of the International Private Banking Team, you may be required to work out of our Marine Gateway (South Vancouver) or Downtown Vancouver
What do you need to succeed?
Must-have
A minimum of 2-3 years retail banking experience
Strong working knowledge of MS Office
Proven client service skills
Excellent organizational skills
Must be fluent in English, Mandarin and Cantonese
May be based out of the Marine Gateway (South Vancouver) or Downtown Vancouver Office
Nice-to-have
Completion of IFIC and /or CSC
Post-secondary education in Commerce or Business Administration
Basic understanding of investment fundamentals and thorough understanding of RBC products and services
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Job Skills
Customer Knowledge, Customer Service, Customer Service Management, Group Problem Solving, Identifying Sales Opportunities, Interpersonal Relationship Management, Oral Communications, Perseverance and Follow-Through, Product Services, Sales ActivitiesAdditional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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