(CAN) Manager, Process Improvement (IC)-1
City : Mississauga
Category : Temporary (Fixed Term) Finance
Industry : Retail
Employer : Walmart Canada
Position Summary...
The Manager, Process Improvement is responsible for leading and delivering process improvement projects that enhance operational efficiency and productivity. This role involves identifying opportunities, designing solutions, and collaborating with various stakeholders to implement innovative strategies.What you'll do...
The Manager, Process Improvement identifies opportunities for improved service or productivity and addresses systemic issues through research, data analysis, and associate feedback. This role develops and implements solutions aligned with the overall vision and operations strategy. Defining business requirements and designing proof of concept, pilot, and rollout plans for new processes or technologies is a key responsibility. The position may also involve investigating and testing innovative technology solutions to address operational gaps.
Developing project plans and communicating the status of assigned projects is essential. The Manager, Process Improvement defines and improves operational metrics and service levels to measure productivity and customer satisfaction. Providing guidance and support to various teams, including field management and store operations, is necessary to meet project schedules successfully. The role may also assist in the development and implementation of change management strategies to support the introduction, adoption, and sustainment of process or technology changes.
The Manager, Process Improvement is responsible for developing and owning associate routines and standard operating procedures. This includes providing content for training materials and facilitating training sessions where required. Building relationships with and collaborating with international counterparts to share and gather ideas is another aspect of the role. Monitoring and assessing compliance with legal statutes and regulations may also be part of the responsibilities.
This position is a key support to operational strategies and may consult or mentor managers at various levels on metrics and performance improvement. The Manager, Process Improvement ensures that implemented changes are embedded within teams, supporting continuous improvement and operational excellence.
Leadership Expectations:
Respect the Individual:
Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.
Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.
Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.
Acts with Integrity:
Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.
Is consistently humble, self-aware, honest, and transparent.
Serve our Customers:
Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.
Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.
Strive for Excellence:
Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.
Qualifications:
- Minimum 5 years of experience in a retail supply chain environment
- Proficiency in SQL, advanced Excel & Power Query, and PowerPoint; experience with PowerBI, Dataiku, SharePoint, and Power Automate
- Demonstrated strength in cross-functional influence, change management, communication, and training
- Experience collaborating with Canadian and international teams
- Experience leveraging AI tools is an asset
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Age - 16 or olderPreferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Walmart will accommodate the disability-related needs of applicants and associates as required by law.
Primary Location…
1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada