City : Mobile Location Ontario [F009]

Category : Part time, Contact Centre

Industry : Retail Goods

Employer : Canadian Tire

Canadian Tire Services Limited, with Canadian Tire Bank offering additional financial products and services, is proud to be part of the well-known, world-class Niagara Region. We're well-known and world-class ourselves, Canadian Tire Services Limited has even received a prestigious award for having the best call centre in Canada. 

The Bank Credit Service Representative, professionally handles a wide range of telephone inquiries in an effective and courteous manner. Inquiry types range from general account information such as balance, payment and purchase inquiries to more complex queries. The CRSR presents and educates customers on Canadian Tire Services Limited offerings of the various portfolios (i.e. Financial Products, Loyalty Program, etc.) and attempts to retain insurance and account cancellation inquiries, while proactively promoting cardholder features and benefits.

This is a bilingual role. Candidates will be required to speak both English and French fluently.

Hours of our department:

Monday to Friday 7:00AM - 9:00PM

Saturday 8:00AM - 6:00PM

Sunday 1:00PM - 5:00PM (Closed every other Sunday)
Evenings and weekends availability is required for consideration.

What you’ll do:

• Conduct primarily outbound calls to our customers, offering education, guidance and assistance in order to obtain a payment commitment
• When required, create a payment plan that will help satisfy the delinquency of accounts
•  Ensure that information has been updated and recorded properly
• Identify an appropriate payment plan to recover the past due amounts through effective questioning to determine individual financial situations
• Build strong customer interactions using the Art of Communication model

What you bring:

We are looking for high performing individuals who are:

• Individuals with 2+ years of strong customer services skills and/or collection experience
• Strong communicators who have passion for problem solving and conflict resolution
• Ability to handle stressful situations with composure
• Computer knowledge and experience
• Collaborative team players with superior influencing skills, who build relationships with peers and customers.
• Customer focused, who go above and beyond to respond to the evolving needs of our customers
• Solutions oriented and outcome focused, with a strong attention to detail 
• Team players with strong communications skills, who build relationships easily  

About Us

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging 

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better..

Accommodations  

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

About Us

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging 

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .

Accommodations  

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.