Ville : Waterloo

Catégorie : Temporary

Industrie : Finance

Employeur : Sun Life Financial

Vous êtes unique, comme le sont votre parcours, votre expérience et votre façon de voir les choses. Ici, on vous encourage et on vous motive à donner le meilleur de vous-même, et on vous donne les moyens de le faire. Vous travaillerez avec des collègues dynamiques – experts dans leur domaine – qui sont impatients de partager leurs connaissances avec vous. Vous aurez des gestionnaires inspirants qui vous aideront à développer votre potentiel et à atteindre de nouveaux sommets. Chaque jour, vous aurez de nouvelles occasions de rendre la vie de nos Clients plus radieuse – ils sont au cœur de tout ce que nous faisons. Découvrez comment vous pouvez faire une différence dans la vie des gens, des familles, des collectivités – ici et partout dans le monde.

Description de poste:

** This is a contract opportunity for the duration of 8 months **

Reporting to the Manager, Global Experience Design (XD) Strategy, the XD Strategy Specialist will work with teams globally (US, Asia, and Canada) to support activities related to the adoption and growth of user experience (UX) testing and measurement practices.

They will also support with general assessments of XD maturation across the organization to inform how we continue to develop the overall XD practice.

The specialist role aids Sun Life's regional XD teams to implement and standardize user testing, measurement, and reporting processes through hands-on coaching and guidance.

The successful candidate will rely on their strong understanding of XD to provide clear guidance on appropriate UX testing, measurement, and reporting practices that suit each region's unique needs and resources. Occasionally, the role may provide direct testing and measurement assistance to teams. The role sits within the global / corporate XD group in a team that works to advance XD maturity at Sun Life through XD strategy, design literacy, DesignOps, and design coaching. We share the goal of creating and advocating for data-driven, consistent approaches to XD at Sun Life and work to connect XD practices across the organization. Close collaborators include regional XD and business leaders and practitioners.

What will you do?

• You draw on your experience and expertise with testing / measuring, analysis, and reporting on qualitative and quantitative UX, customer experience, and / or XD metrics to confidently provide guidance on adopting industry-standard methods

• You think critically and strategically to not only identify challenges but also to collaboratively develop action-focused solutions

• You communicate complex ideas with ease, and have a proven ability to adapt your methods of collaboration to suit the unique needs, knowledge, and strengths of your partners

• You can successfully manage, communicate progress, and deliver on multiple projects in a high-paced and evolving environment

• You are up to date on current digital UX related standards and trends

• Consult with regional XD practitioners to coach and assist in the adoption, implementation, and advancement of user testing and XD measurement practices and support their integration into project workflows

• Support the ongoing collection, analysis, and reporting of user experience metrics from Sun Life's regional XD practices

• Leverage existing templates and guides and / or co-develop new assets as needed to support XD practitioners with XD testing, measurement, and outcome reporting

• Build and maintain key relationships with stakeholders in US, Asia, and Canada to collaborate on measurement practice development and metric collection

• Stay updated with other Global XD activities to identify opportunities for mutual development and regional support

• Support ongoing XD practice assessments, including analyzing quantitative and qualitative data to generate clear and insightful reports, and supporting the development of strategic planning to advance regional XD practice maturity

• Provide ad-hoc support of new or ongoing Global XD Strategy team initiatives, where appropriate. Examples include thought leadership community building events, digital resource development, and program development

• Stay updated on industry trends, digital technology, and advancements to ensure Sun Life provides best-in-class services for our customers

What will you need to succeed?  

• Minimum of 3 years of experience in XD research or strategy, UX research and design, quantitative psychology fields, behavioural economics, or similar

• Degree or comparable training in a related field

• Experience with user testing, survey, and analysis tools like UserTesting, Qualtrics, Medallia, Adobe Analytics or similar (strongly preferred). Experience with Tableau or similar an asset.

• Experience partnering with diverse clients and departments within a team environment. Agency / consulting experience an asset

• Experience / comfort working within a large organization and with globally diverse teams

• Experience ranging across multiple digital channels (web, mobile, social) an asset

What's in it for you?

• The opportunity to move along a variety of career paths with amazing networking potential

• Flexible Benefits from the day you join to meet the needs of you and your family

• We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential

• We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada

• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®,  for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

*LI-MS

L’échelle du salaire de base est pour l’emplacement principal du poste affiché. Elle peut varier selon l’emplacement du candidat sélectionné et d’autres facteurs. En plus du salaire de base, les employés admissibles de la Sun Life participent à différents programmes de rémunération incitative, dont le montant octroyé est discrétionnaire et dépend du rendement de l’employé et de la compagnie. Certains postes de vente participent à des programmes de rémunération incitative basés sur les résultats de vente individuels ou de groupe. 

Depuis toujours, la diversité et l’inclusion sont au cœur des valeurs de la Sun Life. Nous croyons qu’un effectif diversifié, aux points de vue variés et aux idées créatives, est avantageux pour nos Clients, pour les collectivités où nous exerçons nos activités et pour nous tous, en tant que collègues. Nous accueillons avec enthousiasme les candidatures de personnes compétentes provenant de tous les horizons.

Les personnes handicapées ayant besoin de mesures d’adaptation pour présenter leur candidature et celles qui doivent consulter les offres d’emploi dans un autre format peuvent envoyer leur demande par courriel à l’adresse thebrightside@sunlife.com.

Nous sommes fiers d’être une organisation hybride qui offre aux employés le choix et la flexibilité de travailler au bureau ou à distance, selon les besoins de l’entreprise, ceux des Clients et les vôtres! Nous offrons plusieurs options de travail selon les exigences du poste et les besoins individuels. N’hésitez pas à en discuter pendant le processus de sélection.

Nous pouvons utiliser l'intelligence artificielle pour soutenir la recherche des candidats, la présélection et la planification des entrevues.

Nous remercions toutes les personnes qui auront manifesté leur intérêt pour ce poste. Nous ne communiquerons qu’avec celles retenues pour une entrevue.

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