Ville : Toronto

Catégorie : Operations

Industrie : Financial/Banking

Employeur : RBC

Job Description

What is the opportunity?

In this role, you will ensure that all work assigned to them is completed accurately, on target and within regulatory standards. In addition, you will assist other RBC Investor Services (IS) departments/teams in the resolution of Client issues in order to maximize Client experience.

What will you do?

• Pre-screen, prepare and input all financial and various non-financial transactions by standard cut off times. 
• Monitor and clear Workflow/Capture items within Service Level Agreements(SLA), and apply all quality control procedures
• Reconciliation and settlement of daily trades, and daily deposits and cheque processes
• Message all accounts where unusual actions have occurred
• Audit Transactions, question procedures, suggest improvements to processes and give accurate feedback to team members to help reduce errors and ensure a high accuracy rate
• Communicate effectively with both internal and external client groups
• Work with Manager to update Desk Operating Procedures and other tasks as assigned.
• Strong technical and analytical skills in running/debugging various applications and macros.

What do you need to succeed?

Must have:

• Experience within Shareholder Services or similar multi-client mutual fund administration environment
• Good working knowledge / experience in the financial services industry, specifically in Mutual fund and Segregated Funds administration
• Sound knowledge of Mutual Fund and Segregated Fund taxation and compliance /regulation – including Registered Products
• Demonstrated ability to work successfully in a fast-paced, high stress environment
• Communicate effectively with both internal and external client groups
• Sound technical and analytical skills in running/debugging various applications and macros including MS Office
• Ability to work overtime/long hours especially around peak season (RRSP), month-end and year–end to support the team.

Nice-to-have:

• Proven track record in leading initiatives, managing cross-functional relationships
• Completion of IFIC Mutual Funds Operations Course
• Unitrax Recordkeeping System knowledge
• FundSERV knowledge

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities. 
• Access to a variety of job opportunities across business.

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-04-08

Application Deadline:

2026-04-22

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$46,000.00 - $70,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.