Ville : Toronto

Catégorie : Full-time

Industrie : Finance

Employeur : Sun Life Financial

Vous êtes unique, comme le sont votre parcours, votre expérience et votre façon de voir les choses. Ici, on vous encourage et on vous motive à donner le meilleur de vous-même, et on vous donne les moyens de le faire. Vous travaillerez avec des collègues dynamiques – experts dans leur domaine – qui sont impatients de partager leurs connaissances avec vous. Vous aurez des gestionnaires inspirants qui vous aideront à développer votre potentiel et à atteindre de nouveaux sommets. Chaque jour, vous aurez de nouvelles occasions de rendre la vie de nos Clients plus radieuse – ils sont au cœur de tout ce que nous faisons. Découvrez comment vous pouvez faire une différence dans la vie des gens, des familles, des collectivités – ici et partout dans le monde.

Description de poste:

The Technical Manager Investment Operations Systems will actively participate in and execute on the evolution and optimization of investment platforms within Sun Life Global Investments will develop, manage, and ensure timely and accurate completion of steady state activities related to investment operations systems within Sun Life Global Investments. Reporting to the Director, Trade Support and Custody, this role acts as the bridge between technical infrastructure and business strategy. You will be involved in high-impact initiatives related to data management, workflow automation, and system architecture, working closely with Portfolio Management and Custody Operations to deliver both tactical fixes and long-term strategic enhancements. The applicant will work with the Manager, Investment Operations Systems, to support internal stakeholders and external parties on processes related to data management, investment operations systems and workflows. The applicant will work closely with Portfolio Management, Fund Adherence and Custody Operations on both tactical and strategic initiatives.

What will you do?

• Drive the roadmap for investment operations applications, managing the full lifecycle of system enhancements from initial requirements gathering to final production rollout

• Overall day to day operational responsibility for key business processes and applications

• Identify operational bottlenecks and lead projects to re-engineer workflows, ensuring systems are leveraged to their maximum efficiency

• Responsibility for effective coverage during team hours between 7 AM - 7 PM

• Act as the primary lead for application upgrades, bug-fix deployments, and new feature implementations, coordinating closely with internal users and external vendors

• Responsible for ensuring optimal management of after hours pager and support by the team

• Serve as the technical point of contact for application vendors; manage project plans, track issue logs from discovery to completion, and ensure vendor deliverables align with SLGI’s strategic goals

• Responsible for application and workflow enhancement requests from internal stakeholders

• Develop and implement robust change management protocols, ensuring internal stakeholders are trained and that new policies are seamlessly adopted

• Provide guidance to team members on analyzing and documenting application bugs and fixes, ensuring thorough testing of fixes before introduction into the production environment

• Work with application vendors and enterprise services team to coordinate project plans for enhancements and bug fixes, testing, implementation and ongoing operational maintenance

• Track external vendor related inquiries and issues from discovery to completion; monitor Issue logs to ensure all issues are addressed and escalated appropriately

• Primary vendor support contact for day to day inquiries as well as escalation

• Coordinate training for users on applications through vendor and ad-hoc training sessions

• Ensure development and enhancement of sound and effective operational support protocols

• Build and maintain a positive working relationship with the team, internal stakeholders, external parties and within the broader organization

• Effectively articulate and implement viable solutions to existing problems and utilize analytical skills to anticipate potential operational hurdles

• Implement, monitor and support robust change management procedures ensuring effective and efficient adoption of new policies and procedures

What do you need to succeed?

• Strong investment business knowledge and experience in investment operations systems

• Experience in financial services operations or related technology roles

• Experience with Charles River or other buy-side order management systems

• Excellent business acumen: strategic thinking, business process development, analytical and problem solving skills

• Proven interpersonal and relationship management skills

• Strong time management and organizational skills to manage multiple deadlines and priorities

• Ability to work effectively with others in a collaborative environment

• Ability to work independently while managing individual and team deliverables

• Service minded and client oriented with strong negotiation and influencing skills

• Working knowledge of trading products, fund valuations and fund structures

• University degree in business or technology

• 3-7 years of relevant financial industry experience

What's in it for you?

• The opportunity to move along a variety of career paths with amazing networking potential

• Flexible Benefits from the day you join to meet the needs of you and your family

• We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential

• We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada

• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®,  for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health

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L’échelle du salaire de base est pour l’emplacement principal du poste affiché. Elle peut varier selon l’emplacement du candidat sélectionné et d’autres facteurs. En plus du salaire de base, les employés admissibles de la Sun Life participent à différents programmes de rémunération incitative, dont le montant octroyé est discrétionnaire et dépend du rendement de l’employé et de la compagnie. Certains postes de vente participent à des programmes de rémunération incitative basés sur les résultats de vente individuels ou de groupe. 

Depuis toujours, la diversité et l’inclusion sont au cœur des valeurs de la Sun Life. Nous croyons qu’un effectif diversifié, aux points de vue variés et aux idées créatives, est avantageux pour nos Clients, pour les collectivités où nous exerçons nos activités et pour nous tous, en tant que collègues. Nous accueillons avec enthousiasme les candidatures de personnes compétentes provenant de tous les horizons.

Les personnes handicapées ayant besoin de mesures d’adaptation pour présenter leur candidature et celles qui doivent consulter les offres d’emploi dans un autre format peuvent envoyer leur demande par courriel à l’adresse thebrightside@sunlife.com.

Nous sommes fiers d’être une organisation hybride qui offre aux employés le choix et la flexibilité de travailler au bureau ou à distance, selon les besoins de l’entreprise, ceux des Clients et les vôtres! Nous offrons plusieurs options de travail selon les exigences du poste et les besoins individuels. N’hésitez pas à en discuter pendant le processus de sélection.

Nous pouvons utiliser l'intelligence artificielle pour soutenir la recherche des candidats, la présélection et la planification des entrevues.

Nous remercions toutes les personnes qui auront manifesté leur intérêt pour ce poste. Nous ne communiquerons qu’avec celles retenues pour une entrevue.

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