Ville : Toronto

Catégorie : Full Time

Industrie : Healthcare

Employeur : The Hospital for Sick Children

About Sickkids

Dedicated exclusively to children and their families, The Hospital for Sick Children (SickKids) is one of the largest and most respected paediatric healthcare centres in the world.  As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and education.  Our reputation would not have been built - nor could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day.  SickKids is committed to ongoing learning and development, and features a caring and supportive work environment that combines exceptionally high standards of practice.

When you join SickKids, you become part of our community. We share a commitment and determination to fulfill our vision of Healthier Children. A Better World.

Don't miss out on the opportunity to work alongside the world's best in paediatric healthcare.

Posting Description

The Research Supply Centre is an important core service to the research community within the SickKids Research Institute. Located in the Peter Gilgan Centre for Research and Learning (PGCRL), the Research Supply Centre represents eighteen vendors and is home to an extensive number of items critical to the discovery that happens in the PGCRL.

We are currently recruiting for a Supply Centre Coordinator to support the operations of the facility. In this key role, you will be involved in the day-to-day operations of the Supply Centre. The Supply Centre Coordinator is responsible for coordinating order fulfillment, inventory management, customer service, reporting, and partner engagement activities within the Research Supply Centre. The role ensures the efficient processing of orders, maintenance of accurate inventory and financial records, delivery of high-quality customer service, and support of initiatives that promote the effective use of Supply Centre services across the PGCRL.

Here's What You'll Get to Do

Order Fulfillment & Customer Service

·        Process and fulfill orders through the SickKids ordering system.

·        Coordinate incoming orders and deliveries received throughout the day from Supply Chain and porter services.

·        Inspect, verify, label, package, and prepare orders for delivery to researchers and hospital departments by porter staff.

·        Monitor order status and follow up on backorders, shortages, discrepancies, and delivery issues.

·        Respond to user inquiries relating to ordering procedures, product availability, delivery status, and related services.

·        Maintain accurate records of order activity and delivery documentation.

Inventory & Operations

·        Receive and verify incoming shipments against purchase orders and packing slips.
Investigate and resolve discrepancies relating to quantity, pricing, damaged goods, or incomplete shipments.

·        Perform physical inventory counts and inventory reconciliations to ensure stock accuracy.

·        Receive, inspect, and record inventory transactions in accordance with establisher procedures.

·        Maintain inventory, sales, and transaction database to support operational reporting and account reconciliation.

·        Assist with the development, maintenance, and continuous improvement of Supply Centre operational systems and databases.

Reporting & Data Analysis

·        Enter, validate, and analyze sales and transaction data to support accurate financial and accounts receivable reporting.

·        Create detailed quarterly vendor sales and performance reports. 

·        Compile, validate, and monitor operational and financial Key Performance Indicators (KPIs) to support decision-making and continuous improvement.

·        Prepare ad hoc reports, analyses, and summaries for management and partners as required.

Partner Engagement & Education

·        Provide training and support to researchers, laboratory staff, and other users on Supply Centre ordering processes and systems.

·        Collaborate with internal partners and external vendors to resolve issues and improve service delivery.

·        Support the planning and coordination of vendor educational events, product demonstrations, and promotional activities.

·        Develop and distribute promotional materials, newsletters, website content, and other communications to support user engagement and use of the Supply Centre.

Communications, Training, & Continuous Improvement

·        Identify opportunities to improve operational efficiency, customer service, inventory management, and reporting processesIdentify opportunities to improve operational efficiency, customer service, inventory management, and reporting processes.

·        Participate in special projects and initiatives that support the Supply Centre's strategic and operational objectives.

·        Perform other related duties as assigned.

Here's What You'll Need

·        An undergraduate degree and experience in science or a health-related field would be an asset.

·        Proficient in Outlook and MS Office. Word, Excel, Outlook, PowerPoint, SharePoint Superior written and oral communication skills.

·        Excellent people and customer service skills.

·        Excellent analytical and problem-solving skills.

·        Ability to function independently as well as part of a team. 

·        Demonstrated commitment and actions in advancing equity, diversity and inclusion objectives.

·        Ability to work in a fast paced, physically demanding environment.

·        Must be able to meet the physical requirements of the job. 
 

Here's What You'll Love 

·        This position is eligible for employee benefits coverage including but not limited to; health, dental and life insurance. The full benefits package will be discussed at the time of offer.

·        A focus on employee wellness with our new Staff Health and Well-being Strategy. Self-care helps us support others.  

·        A hospital that welcomes and focuses on Equity, Diversity, and Inclusion.  

·        The opportunity to make an impact. Regardless of your role or professional interest, you will be making a difference at SickKids and contributing to our vision of Healthier Children. A Better World.  

·        For more on why you'll love working at SickKids, visit our careers site.  

Employment Type:

·        Permanent full-time

·        35 hours/week

Our Commitment to Diversity

SickKids is committed to championing equity, diversity and inclusion in all that we do, fostering an intentionally inclusive and culturally safe environment that reflects the diversity of the patients, families and communities we serve. Learn more about workplace inclusion.

Accessibility & Accommodation

If you require accommodation during the application process, please reach out to our aSKHR team.  SickKids can provide access and inclusion supports to eligible candidates to support their full engagement during the interview and selection process as well as to ensure candidates are able to perform their duties once successfully hired.  If you are invited for an interview and require accommodation, please let us know at the time of your invitation to interview. Information received related to access, inclusion or accommodation will be addressed confidentially.

How to Apply

Technical difficulties? Email ask.hr@sickkids.ca with a short description of the issues you are experiencing. We will not accept resumes sent to this inbox but we are happy to respond to requests for technical assistance.

Tip: Combine your cover letter and resume into ONE document of 20 pages or less as you cannot upload multiple documents as part of your application.

Every application is reviewed by a human recruiter and all hiring decisions are made by people. In some cases, AI-assisted tools are used to help review applications based on job-related qualifications.

All positions posted on the SickKids Hospital's Careers Site represent current vacancies, unless otherwise posted in the job description.