Ville : Toronto

Catégorie : Human Resources Manager

Industrie : Financial Services/Banking

Employeur : Scotiabank

Requisition ID: 253790 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Senior Manager, Employee Listening Behavioural Science, is accountable for the identification and integration of behavioural data with sentiment data to continuously measure the culture of Scotiabank. Reporting to the Director, Talent Innovation & Insights, this role utilizes behavioural science techniques and employee listening best practices to develop and deploy a listening program that leads to actionable leader and All-Bank insights that drive our culture.

Is this role right for you? In this role you will:

• Owns the end-to-end design, delivery, and continuous improvement of employee listening insight products — defining user needs, testing usability, tracking adoption and effectiveness, and iterating dashboards and reports to maximize clarity, actionability, and sustained behaviour change.
• Builds enterprise capability to act on employee listening insights by designing and delivering enablement for leaders, HR partners, and stakeholders.
• Develops guidance, tools, and learning materials that translate insights into clear actions, embed accountability into leadership routines, and support consistent, high-quality action planning across the organization.
• Applies behavioural science methodologies to the design, testing, and evaluation of employee listening measures and interventions.
• Develops hypotheses about behavioural drivers of culture outcomes, leads pilots and test-and-learn experiments, evaluates impact, and refines measures and approaches based on evidence.
• Ensures behavioural insights move beyond measurement to inform practical, scalable interventions that drive meaningful change and leader accountability.
• Develops rationale for benchmarks for chosen indicators; works with risk SMEs to identify risk thresholds related to appropriate employee listening KPIs.
• Leads the application of advanced analytics and AI-enabled techniques to synthesize behavioural, sentiment, and operational employee data into actionable insights.
• Designs and oversees the evolution from descriptive reporting to more advanced analytical approaches (e.g., pattern detection, triangulation of behavioural and sentiment signals, early‑warning indicators), ensuring insights support proactive culture management, leader decision‑making, and enterprise risk oversight.
• Partners with technology and analytics teams to responsibly leverage AI capabilities in line with data privacy, ethical use, and regulatory expectations.
• Operates as a senior individual contributor with enterprise-wide accountability for the quality, integrity, and impact of employee listening insights, influencing outcomes across business lines, geographies, and leadership levels without direct people management, including role and persona‑based dashboards for senior leaders, people managers, HR partners, and enterprise stakeholders.
• Acts as a key contributor to the Bank’s broader Talent Intelligence ecosystem by integrating behavioural and culture signals into enterprise talent insights.
• Partners with Talent Intelligence, Leadership, and Workforce Strategy teams to ensure employee listening insights inform skills‑based talent decisions, leadership capability development, workforce planning, and culture‑related risk identification.
• Champions a high-performance environment and demonstrates a commitment to Scotiabank’s values: accountability, passion, integrity, and respect. Creates an inclusive team culture that values diverse perspectives.
• Directs day-to-day activities consistent with the Bank’s risk culture and appetite.
• Ensures effective and efficient operations in accordance with Scotiabank’s Values, Code of Conduct, and Global Sales Principles, while ensuring adequacy and adherence to operational, compliance, AML/ATF/sanctions, and conduct risk controls.

Do you have the skills that will enable you to succeed? We'd love to work with you if you have: 

• Deep industry knowledge in banking and financial services (asset).
• Experience with a variety of HR systems.
• Proven ability to work collaboratively across business units, geographies, and disciplines.
• Ability to manage multiple projects with competing deadlines.
• Strong background in behavioural science, organizational psychology, or related field with hands‑on experience designing and evaluating behavioural measures.
• Ability to work with diverse data sources: employee surveys, behaviour data, HR data; familiarity with analytics and reporting tools.
• Expertise in Employee Listening / Voice of the Employee (e.g., employee surveys).
• 5–8 years in HR or related field.
• Bilingual English/Spanish (written & spoken) considered a strong asset.
• Strong business communication, presentation, and writing skills.
• Behavioural Science methodologies
• Research methodologies (qualitative and quantitative)
• Stakeholder consultation and facilitation
• Documentation and governance discipline

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.