Senior Manager – AI, Automation & Process
Ville : Toronto
Catégorie : Strategy | Project & Program Management
Industrie : Financial/Banking
Employeur : RBC
Job Description
What is the Opportunity?
The Senior Manager – AI, Automation & Process will set and execute on ECT’s vision, strategy, approach, and will own the development and execution of the Enterprise Control Testing (ECT) improvement roadmap. They will have leadership of process improvement, process digitization and process automation utilizing select tools and AI capabilities in collaboration with internal partners and through the establishment, execution and oversight of a hybrid business and technology squad focused on these deliverables as well as through the establishment of a Lean Six Sigma (LSS) process improvement program. Key activities include:
What will you do?
- Develop the vision, strategy, approach and execution for ECT’s: process standardization & improvement, process digitization and process automation & AI capabilities
- Lead the establishment and execution of a Lean Six Sigma (LSS) process improvement program to develop and own the control testing processes and continuous improvement via process simplification, rationalization and automation
- Own the development and execution of an ECT improvement roadmap to deliver on the strategic integration of technology and continuous process improvement to enhance the effectiveness, efficiency, cost and scalability of control assurance activities
- Accountable for performance, maintenance and resiliency of tools & solutions implemented in collaboration with technology partners
- Monitor and report on the impact of process improvements, process digitization and process automation, by developing KPIs such as error reduction, testing efficiency, control remediation timelines, and control tester productivity, levels of automation and resultant effort reductions, process and control test rationalization, to demonstrate value to senior leadership
- Oversee a team of functional experts (process engineers or LSS practioners, digitization, automation and AI SMEs) in the delivery of the activities above, including building a strong culture, overseeing team performance and setting a clear direction for the team, promoting continuous learning and continuous improvement mindset to enable the team’s growth and advance the team’s capabilities
What do you need to succeed?
Must Have:
- Bachelor’s degree in computer science or industrial engineering with a focus on Automation & AI
- Minimum 7 - 10 years work experience in relevant or complimentary capacities
- Knowledge/experience in Process Engineering, Lean Six Sigma (LSS), Automation Toolsets in a back-office and operational environment, experience leading and implementing AI capabilities and solutions
- Exceptional leadership skills with a proven ability to manage and inspire high-performing process transformation and automation technology squads as well as driving enterprise-wide automation or process improvement programs, in a fast-paced environment
- Strong communication and stakeholder management skills to influence senior leaders and align diverse teams on process transformation and automation programs & initiatives
- Proficiency in agile project management methodologies and tools (e.g. JIRA) to oversee technology development and delivery
- Deep knowledge of automation technologies and AI as well as common workflow management platforms (e.g. Pega, ServiceNow, Appian, Camunda, etc), particularly as they could apply to automated controls testing, preferably in the financial services industry
Nice to Have:
- Master’s degree in computer science and industrial engineering
- Previous experience working in highly regulated business environments in the financial services sector; Knowledge and/or experience working across different platforms and/or functional units of a diversified financial services firm, including exposure to multiple geographies
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
Job Skills
AI Systems, Artificial Intelligence (AI) Governance, Artificial Intelligence Planning, Business Process Automation, Client Counseling, Commercial Acumen, Communication, Critical Thinking, Lean Six Sigma (LSS), Lean Six Sigma Implementations, Lean Six Sigma Management, Lean Six Sigma Principles, Lean Six Sigma Projects, Long Term Planning, Organizational Change Management, Process Simplification, Process Standardization, Results-Oriented, Solutions DevelopmentAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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