Ville : Hamilton

Catégorie : Other

Industrie : Education

Employeur : McMaster University

Reporting to the Director, Housing & Conference Services, the Senior Manager, 10 Bay Operations & Strategy provides strategic-level leadership and oversight for McMaster University’s 10 Bay Graduate Residence.

The role exists to ensure 10 Bay residence support the University’s goals by operating in a financially responsible, compliant, and consistent way, while delivering a positive student & partner experience. Working with internal and external partners, the Senior Manager helps align how building operations operate within University priorities and prepares the team to adapt and grow over time.

The Senior Manager acts as the department’s main escalation and coordination point for public–private partnership (P3) partners, internal teams, and site leadership. The role sets clear performance expectations, resolves issues when they arise, and supports and coaches General Manager and other staff, who remain responsible for day-to-day building operations.

Key Accountabilities:

Strategic Leadership: Provide strategic leadership for McMaster’s 10 Bay Graduate Residence by establishing operational frameworks that align P3 partner performance with University goals, policies, and risk standards. This includes interpreting and enforcing complex contractual agreements, managing escalations, and ensuring full compliance across all operational areas. You will identify systemic risks and emerging trends, advising senior leadership on strategic implications while integrating financial, occupancy, leasing, and marketing considerations into a unified operational strategy. The role ensures 10 Bay residence operations are positioned for long-term success and effectively integrated into the broader Housing & Conference Services ecosystem.

Operational Management & Business Oversight: Oversee the operational and financial health of the 10 Bay portfolio, ensuring alignment with institutional financial models and sustainable long-term outcomes. This includes monitoring leasing performance, partner decisions, and contractual changes, and directing corrective action when performance metrics fall short. You will establish consistent data standards, reporting structures, and performance benchmarks to support informed decision-making. The role oversees marketing and student engagement initiatives to support occupancy and brand positioning, while ensuring all communications align with University standards. Additionally, you will oversee building operations including maintenance, custodial services, security, and vendor relationships to ensure seamless, high-quality service delivery within a complex multi-stakeholder environment.

People Leadership & Workforce Development: Provide leadership for all staffing operations within the 10 Bay residence by ensuring resources are strategically allocated and aligned with operational cycles. This includes fostering an inclusive and high-performing employee experience through coaching, performance management, and workload planning. You will establish clear performance expectations and guide staff development to support excellence in service delivery. Through effective team leadership, the role ensures the residence operates efficiently, maintains strong partner relationships, and delivers a consistently positive student experience.

Education & Experience:

• A successful candidate will bring progressive leadership experience in complex, multi-stakeholder operational environments.
• Bachelor’s degree in Business Administration or a related discipline is required; a Master’s degree in a relevant field is strongly preferred.
• Professional designations such as Project Management, Facilities/Property Management, Risk Management, or Leadership/Coaching certifications are considered strong assets.
• 7–10 years of progressive leadership experience in student housing, property management, higher education, hospitality, real estate, P3 environments.
• Proven experience interpreting, managing, and ensuring compliance with complex contractual agreements, including P3 or multi‑partner structures.
• Demonstrated success leading large-scale or complex operations with full accountability for financial performance, including budgeting, forecasting, revenue optimization, cost control, and long-term sustainability planning.
• Experience managing and resolving escalated operational, contractual, or stakeholder issues, including navigating multi‑party agreements.
• Strong background in coaching senior-level staff, driving employee development, and leading team resource planning.
• Experience working within large, matrixed institutions and collaborating effectively with diverse cross-functional partners.

Competencies & Skills:

• Demonstrated leadership capability with the ability to build, motivate, and lead a high‑performing team.
• Exceptional interpersonal, communication (oral and written), organizational, and planning skills, with the ability to influence, negotiate, and build strong partnerships.
• Advanced problem‑solving and decision‑making abilities, with a demonstrated capacity to navigate complex operational environments.
• Strong financial literacy, including forecasting, financial analysis, business case development, and the ability to interpret financial models.
• Ability to design, articulate, and communicate complex operational or business proposals to diverse audiences.
• Strong project management skills with the ability to lead multi-phase initiatives, manage competing priorities, and deliver results.
• Skilled at leading through influence across diverse internal and external stakeholders, including partners within a P3 environment.
• Understanding of best practices in marketing and communications, particularly as they relate to student engagement and housing operations.
• Self‑motivated, innovative, and able to think independently while contributing to collaborative planning processes.
• Strong analytical mindset with a commitment to continuous improvement, operational excellence, and data‑informed decision-making.