Relationship Manager
Ville : Toronto
Catégorie : Full time
Industrie : Technology & Financial Services
Employeur : TMX Group
Venture outside the ordinary - TMX Careers
The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.
Ready to be part of the action?
TMX Datalinx is seeking a Junior Relationship Manager to support and grow relationships with small to mid-sized accounts across Canada and the United States. Based in Toronto, this role is ideal for a motivated early-career professional with strong communication skills, a client-focused mindset, and a desire to learn about the evolving world of financial data.
The role will maintain and strengthen client relationships by supporting their engagement with TMX Datalinx products and services. You will play a key role in identifying client needs, coordinating with internal teams, and ensuring a high-quality experience across a diverse book of accounts. This position offers a unique opportunity to gain exposure to a wide range of data solutions, including:
Canadian real-time and delayed market data feeds
Equities and derivatives market microstructure analytics
Historical and reference data for fixed income and equity markets
Global benchmarks, indices, ESG data, and corporate event datasets
You will work closely with Sales Specialists who support more complex or high-touch accounts, and collaborate across internal teams including Product, Operations, and Client Services.
Key Accountabilities:
Develop a solid understanding of the structure and business priorities of assigned small to mid-sized accounts within the TMX Datalinx Canadian and US client base.
Maintain and nurture existing client relationships by providing a high level of client service and proactively identifying opportunities for product education and engagement.
Assist in identifying client needs and areas where TMX Datalinx products can add value, in collaboration with senior Sales Specialists.
Support account planning and client outreach activities as directed by senior team members or the VP, Global Sales & Client Management.
Help execute account management initiatives, including product updates, usage reviews, and follow-ups to ensure client satisfaction and retention.
Conduct regular virtual or in-person client check-ins to gather feedback, provide product information, and foster stronger relationships.
Collaborate with Sales Specialists, Product Managers, and Contract Analysts to ensure timely and effective client support and communication.
Must haves:
1–3 years of experience in a client-facing role, preferably within financial services, technology, or data-related industries.
Demonstrated ability to build relationships and maintain ongoing client engagement.
Strong communication and interpersonal skills, with the ability to clearly articulate product value and address client questions.
Highly organized with good attention to detail and follow-through.
A self-starter with a service-oriented mindset and willingness to learn from senior colleagues.
Nice to haves:
Exposure to market data, financial technology, or analytics platforms.
Experience supporting buy-side or sell-side institutions in any capacity.
Basic understanding of the North American financial ecosystem and capital markets.
Familiarity with CRM tools and account tracking software (e.g., Salesforce).
Hybrid Role: 3 - 4 days in the Toronto Office
In the market for…
Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.
Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.
Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.
Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!
Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.
Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.
TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.