Reconciliation Officer
Ville : Toronto
Catégorie : Operations
Industrie : Financial/Banking
Employeur : RBC
Job Description
What is the opportunity?
The Reconciliation Officer role is responsible for execution of all reconciliation related activities for an assigned portfolio. It performs in-depth investigations and is responsible for the effective resolution of issues impacting our clients, operational risk and RBC’s financial results.
**Please note this is a 12 month contract
What will you do?
Prioritize and adjust tasks and schedules as necessary to meet established timelines/deadlines
Ensure adherence to Enterprise General Ledger Attestation Policy, SLAs and GRS operational controls
Perform investigations related to the resolution of reconciliations, which may require use of numerous RBCI ( Royal Bank of Canada Insurance ) systems and applications
Investigation and follow up to be completed daily with adherence to established SLAs and use of the escalation protocol
Proactively identify and escalate process challenges to Senior Reconcilation Officers/Leads and/or Managers
Ensure appropriate supporting documentation for reconcilations/postings are prepared and provided to approvers for their review
Ensure all required reports are completed in a timely and efficient manner
Recommend process improvements/changes to enhance efficiency and effectiveness wherever possible
Act as a coach and provide support on any assistance and escalation requests received as well as participate
Maintain up-to-date procedures and microlearning webex videos to ensure consistent service
Prompt and professional response to any enquiries from various internal business partners.
Cross-train to ensure quality support and backup/coverage at all times
What do you need to succeed?
Must Have
Knowledge of General Ledger reconciliation processing and Enterprise GL Attestation Policy
Good understanding of Enterprise and FSS applications related to GL Reconciliation Activities
Excellent Word and Excel skills
Nice to Have
Sense of urgency, agile, adaptable and resilient to handle multiple situations
An innovative thinker who is proactive and well organized with attention to detail
Strong ability to problem-solve, drive results and win as a team
Growth mindset and willing to try new things
Strong communication and client/partner service skills
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work
Job Skills
Active Learning, Adaptability, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, Operational Delivery, System Applications, Teamwork, Time ManagementAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.