Ville : North York

Catégorie : Full-time

Industrie : Finance

Employeur : Sun Life Financial

Vous êtes unique, comme le sont votre parcours, votre expérience et votre façon de voir les choses. Ici, on vous encourage et on vous motive à donner le meilleur de vous-même, et on vous donne les moyens de le faire. Vous travaillerez avec des collègues dynamiques – experts dans leur domaine – qui sont impatients de partager leurs connaissances avec vous. Vous aurez des gestionnaires inspirants qui vous aideront à développer votre potentiel et à atteindre de nouveaux sommets. Chaque jour, vous aurez de nouvelles occasions de rendre la vie de nos Clients plus radieuse – ils sont au cœur de tout ce que nous faisons. Découvrez comment vous pouvez faire une différence dans la vie des gens, des familles, des collectivités – ici et partout dans le monde.

Description de poste:

Manger, Collaboration Employee Experience Technology Engineering is a strategic leader, mentor, and technology advocate responsible for guiding a high-performing team of engineers focused on delivering world-class productivity and collaboration solutions.

This role blends technical expertise with people leadership, ensuring alignment with Sun Life’s global technology roadmap while fostering innovation, operational excellence, and continuous improvement across Windows Desktop, Microsoft 365, and other IT platforms.

About the role:

The Manger, Collaboration Employee Experience Technology Engineering is a strategic leader, mentor, and technology advocate responsible for guiding a high-performing team of engineers focused on delivering world-class productivity and collaboration solutions. This role blends technical expertise with people leadership, ensuring alignment with Sun Life’s global technology roadmap while fostering innovation, operational excellence, and continuous improvement across Windows Desktop, Microsoft 365, and other IT platforms.

What will you do:

• Team Leadership & Development
  • Lead, coach, and develop a team of M365 Productivity Engineers, fostering a culture of innovation, accountability, and continuous learning.
  • Provide technical and professional mentorship, ensuring team members grow in both capability and confidence.
  • Conduct regular performance reviews and support career development planning.
  • Managing relationships with staff augmentation vendors.
• Strategic Oversight
  • Align team objectives with enterprise technology strategies and business goals.
  • Drive digital transformation initiatives within the desktop and collaboration space
  • Oversee the design and delivery of scalable, secure, and cost-effective end-user computing solutions.
  • Ensure engineering artifacts, service improvements, and feature enhancements meet quality and compliance standards.
• Project & Program Management
  • Manage and prioritize engineering initiatives, ensuring timely execution and alignment with business needs.
  • Partner with cross-functional teams on key projects, including:
    • IT's AI deployments, Cloud Systems, Identity, and enterprise-wide platforms like Entra ID, Office 365, SharePoint, and Teams.
    • LDAPS, Graph API, MFA, Entra ID P2, Conditional Access Policies, and Microsoft InTune.
• Operational Excellence
  • Drive continuous improvement through incident and problem analysis, capacity planning, and service optimization.
  • Ensure smooth operational transitions through effective documentation and knowledge sharing.
  • Maintain compliance with architecture, security, and service design standards.
  • Defining and tracking key performance indicators (KPIs) for employee experience.
  • Using analytics to measure and improve desktop and collaboration teams’ effectiveness in projects and problem resolution.
• Stakeholder Engagement
  • Collaborate with internal IT teams (networking, servers, storage, security, service desk) to deliver integrated solutions.
  • Act as a key liaison between engineering and business stakeholders, translating technical capabilities into business value.

What you need to succeed:
 University degree or college diploma in a related discipline, or equivalent experience

• 10+ years of experience in IT and extensive experience in different technology
• 3 years in a leadership experience managing a team of 8+ resources
• Experience with networking, servers, storage, and virtualization concepts
• Deep understanding of Microsoft 365 technologies and Security concepts, including:
  • Desktop technology - Windows 10/11 and MacOS
  • Azure AD / Entra ID (including MFA, P2 features, Conditional Access)
  • On-premises AD and Identity Management
  • Amazon Workspaces and VMware VDI
  • InTune and Office 365 administration
  • LDAP/LDAPS and ADFS
  • Group Policies and BitLocker
• Familiarity with endpoint security tools such as Anti-virus, and Proxy services.
• IT Security Knowledge
• Experience with Audits (ISO, OFSI, CDCP, etc.)

Preferred skills:

• Proven leadership experience in managing technical teams within enterprise IT environments
• Solid written and verbal communication skills as well as strong interpersonal skills
• Strong troubleshooting and research skills used to match technology solutions to business needs including estimation, project sizing and project management
• Strong project management and strategic planning capabilities
• Broad multi-platform and multi-industry experience

What’s in it for you:

• We’re honoured to be recognized as a 2024 Best Workplaces in Ontario by Great Place to Work® Canada.
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.
• Wellness programs that support the three pillars of your health – mental, physical, and financial
• The opportunity to move along a variety of career paths with amazing networking potential.
• As a hybrid organization, you and your leader use business and Client need to choose where you work, at home or in the office

As a condition of the role, the successful candidate must obtain a Government of Canada Reliability Status security clearance through Sun Life in advance of the start date

Must be able to satisfactorily complete applicable background checks prior to the start date and during employment, in accordance with Sun Life’s policies and practices.

L’échelle du salaire de base est pour l’emplacement principal du poste affiché. Elle peut varier selon l’emplacement du candidat sélectionné et d’autres facteurs. En plus du salaire de base, les employés admissibles de la Sun Life participent à différents programmes de rémunération incitative, dont le montant octroyé est discrétionnaire et dépend du rendement de l’employé et de la compagnie. Certains postes de vente participent à des programmes de rémunération incitative basés sur les résultats de vente individuels ou de groupe. 

Depuis toujours, la diversité et l’inclusion sont au cœur des valeurs de la Sun Life. Nous croyons qu’un effectif diversifié, aux points de vue variés et aux idées créatives, est avantageux pour nos Clients, pour les collectivités où nous exerçons nos activités et pour nous tous, en tant que collègues. Nous accueillons avec enthousiasme les candidatures de personnes compétentes provenant de tous les horizons.

Les personnes handicapées ayant besoin de mesures d’adaptation pour présenter leur candidature et celles qui doivent consulter les offres d’emploi dans un autre format peuvent envoyer leur demande par courriel à l’adresse thebrightside@sunlife.com.

Nous sommes fiers d’être une organisation hybride qui offre aux employés le choix et la flexibilité de travailler au bureau ou à distance, selon les besoins de l’entreprise, ceux des Clients et les vôtres! Nous offrons plusieurs options de travail selon les exigences du poste et les besoins individuels. N’hésitez pas à en discuter pendant le processus de sélection.

Nous pouvons utiliser l'intelligence artificielle pour soutenir la recherche des candidats, la présélection et la planification des entrevues.

Nous remercions toutes les personnes qui auront manifesté leur intérêt pour ce poste. Nous ne communiquerons qu’avec celles retenues pour une entrevue.

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